13553- Customer Service Advisor

University of Edinburgh; City of Edinburgh; On-site; GBP 24,000 - 26,000; Full time

Job summary

A prestigious educational institution in Edinburgh is seeking a full-time Customer Service Advisor to join their Sport team. The role involves delivering exemplary customer service and engaging effectively with over 1 million visitors annually. You will work within a team to promote a positive culture, manage membership queries, and contribute to the overall experience in a fun and inclusive environment. Strong communication skills and a friendly approach are essential for this position.

Qualifications

• Strong customer focused approach with friendly and professional service.
• Confident communication skills in person, over the phone, and online.
• Good organizational skills for managing tasks accurately.

Responsibilities

• Deliver exemplary customer service to members and guests.
• Engage with members to enhance their experience.
• Promote and upsell memberships and merchandise.

Skills

Customer service orientation

Communication skills

Organizational skills

Commercial mindset

Team collaboration

Job description

Grade UE03: £24,729 – 25,804 +15% premium Band

Corporate Services Group, University Sport & Exercise

Full-time: 35hrs per week

Open Ended: Permanent Contract

The Opportunity

Are you passionate about delivering outstanding customer service and creating positive experiences? Join the University of Edinburgh Sport team and help welcome over 1 million visitors each year to our world‑class facilities. You will play a key role in engaging with members and contributing to a safe, fun and inclusive sport and fitness environment.

Integral to Sport & Exercise, the Customer Service Advisor plays a key role in promoting a positive, and inclusive culture and member experience. The post holder will demonstrate exemplary customer service and strong organisational skills, delivering a welcoming, efficient and proactive support service to members and guests.

We are seeking to appoint one full‑time Customer Service Advisor to support service delivery at the Pleasance Sports Complex. Working a three‑weekly rotating shift pattern consisting of early mornings, evenings and weekends, you will share responsibility with a team of Customer Service Advisors in engaging members, bringing high energy to the role, and showing a genuine commitment to excellent customer care.

Skills and attributes for success

• A strong customer focused approach, delivering friendly, professional and world‑class service to a diverse range of users
• Confident communication skills across in‑person, phone and digital channels, with a proactive and positive manner
• Good organisational skills, with the ability to manage day‑to‑day tasks accurately and efficiently
• A commercial mindset, confident in promoting and upselling memberships and merchandise
• A team‑oriented approach, contributing positively to a welcoming and inclusive environment