Team Manager in Food

Covea Insurance; Leeds; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading retail company in Leeds is looking for a Team Manager responsible for enhancing team performance and customer service. The ideal candidate will lead, support recruitment and training, and use operational data to drive improvements and sales. This position includes flexible working and a range of benefits, such as employee discounts and professional development opportunities.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Training programmes

Wellbeing support programs

Qualifications

• Proven leadership track record to lead effectively through ambiguity.
• Ability to juggle multiple priorities while maintaining high standards.
• Good understanding of commercial and operational processes.

Responsibilities

• Lead and develop the in-store team to enhance customer service.
• Utilize data to support operational decisions and improvements.
• Recruit and onboard new team members ensuring a great experience.

Skills

Leadership

Digital confidence

Flexibility

Communication

Customer service

Job description

Role Overview

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in‑store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.

Responsibilities

• Consistently raising performance and capability of the team to support developing internal talent
• Utilising and exploiting data to support operational decisions
• Implementing a continuous improvement mentality within the team and working in partnership with the wider team
• Energising your team to deliver first‑class customer service within a fast‑paced environment, supporting the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
• Role‑modeling great customer service and ensuring the delivery of a customer‑focused service proposition through the team that delights our customers
• Recruiting and developing great talent and capability within the customer‑assistant team, supporting the succession requirements of the store and region
• Ensuring colleagues understand and are motivated to deliver their part
• Supporting the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
• Delivering an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often; driving profitability and sales for the area through the delivery of the Retail Plan and Store KPI’s
• Embedding the business transformation plan and change initiatives for their area
• Delivering great standards and service by setting clear expectations with store colleagues
• Creating the right culture, role‑modeling new digital ways of working and leadership behaviours
• Creating a multi‑skilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
• Delivering brilliant basics through the team
• Seeking customer feedback and taking action to deliver improvement
• Using data and insight to improve the in‑store experience, operation and drive performance
• Supporting the delivery of Plan A
• Regularly reviewing individual performance through quality conversations, managing underperformance where required and celebrating success
• Recruiting for the team, ensuring new starters have a brilliant onboarding experience
• Delivering all line‑management activities in line with company process and policy
• Building an active working partnership with BIG, providing feedback and supporting the development of BIG reps
• Delivering operational excellence to maximise product availability and minimise stock and cash loss
• Ensuring processes and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly
• Maintaining a safe and legal store environment
• Supporting visual merchandising updates across all launches, events and campaigns; using a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
• Seeking the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

Qualifications

• A proven leadership track record and the ability to lead effectively through ambiguity
• Being digitally confident – having an understanding of systems and the ability to exploit them
• Comfortable having difficult conversations and getting effective resolutions with both colleagues and line managers
• Ability to juggle a number of priorities while maintaining an excellent standard and working with pace
• Demonstrating flexibility and resourcefulness to change, and the ability to lead teams through change with a growth mentality
• Ability to lead a team to deliver excellent customer service and KPI’s across the store
• Having a good understanding and up‑to‑date knowledge of commercial, visual, operational and people processes and systems
• Using all available data and MI to identify commercial, visual, cost‑saving and customer opportunities to increase profit
• Good working knowledge of VM principles
• Good level of digital capability and an understanding and use of all systems
• Good knowledge of the legal requirements across the area of accountability and the store
• Knowledge of our people policies and managing performance within a team
• The ability to have difficult conversations with effective resolutions with colleagues
• Good communicator and listener who will inspire, share knowledge and best practices with others
• Ability to plan and review across the week and the month
• Ability to deliver under pressure while demonstrating resilience
• Ability to build and maintain relationships with key stakeholders across the store and region
• Demonstrating flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Leadership Capabilities

• Successfully embedding change for lasting commercial impact and results
• Addressing beliefs and mindsets around resistance to change and supporting colleagues in adapting
• Taking ownership and accountability for the success of the team
• Spending time coaching colleagues to accelerate performance and personal growth
• Recognising high performance and supporting poor performers to improve
• Showing colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
• Using customer feedback and market trends to guide the team’s work

Benefits

• 20% colleague discount across all M&S products and many third‑party brands
• Competitive holiday entitlement with the potential to buy extra holiday days
• Discretionary bonus schemes awarded based on how you achieve personal objectives and business performance
• A generous Defined Contribution Pension Scheme and Life Assurance
• A dedicated welcome team with a tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via the M&S Choices portal to maximise financial and personal wellbeing
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family
• Access to a fantastic range of wellbeing support for all colleagues including 24/7 Virtual GP and PAM Assist
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work

EEO Statement

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. If you are looking to build your career across a range of businesses, this role requires flexibility to work across different departments, providing a solid grounding in all elements of M&S and supporting your future career progression.

About M&S

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.