Customer Service Executive

RE Personnel; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Executive to join a successful construction sector client in Cheltenham. The role is fully office-based, requiring excellent communication skills and customer service experience. Responsibilities include managing customer interactions, processing orders, and resolving queries. The position offers a salary of up to £30,000 DOE along with a benefits package, including 25 days' annual leave. Candidates who are customer-focused and enjoy problem-solving are encouraged to apply.

Benefits

25 days annual leave

Excellent benefits package

Qualifications

• Proven experience within a customer service or customer-facing role.
• Strong communication skills, both written and verbal.
• Ability to build rapport quickly and manage customer interactions.

Responsibilities

• Manage inbound calls and email enquiries as a key contact.
• Process and manage orders accurately through internal systems.
• Resolve customer queries and return issues in a timely manner.
• Coordinate with internal teams and suppliers for order fulfilment.
• Keep customers informed throughout the order journey.

Skills

Customer service experience

Professional telephone manner

Strong organisational skills

Adaptability in fast-paced environments

Excellent written and verbal communication

Job description

Our client, a highly successful and expanding business who we have a longstanding relationship with within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth.

Please note, this role is fully office based working Monday - Friday 8am - 5pm.

The successful Customer Service Executive should have:

• Proven experience within a customer service or customer-facing role
• A confident and professional telephone manner with the ability to build rapport quickly
• Strong organisational skills and a high level of attention to detail
• A proactive and adaptable approach, thriving in a fast-paced environment
• Excellent written and verbal communication skills

In this role, the Customer Service Executive will be responsible for:

• Acting as a key point of contact for customers, managing inbound calls and email enquiries
• Accurately processing and managing orders through internal systems from placement to delivery
• Resolving customer queries, issues and returns in a timely and solutions-focused manner
• Coordinating with internal teams, couriers and suppliers to ensure smooth fulfilment
• Proactively keeping customers informed throughout the order journey

Our client is offering the successful Customer Service Executive a salary in the region of up to £30,000 DOE, plus an excellent benefits package including 25 days’ annual leave + bank holiday and plenty more! If you are a customer-driven professional who enjoys variety, problem-solving and delivering a high standard of service, apply now to be considered for this role.

RE Recruitment act as an employment on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application.