Clinical Office Coordinator, Ophthalmology

NHS; Ashford; On-site; GBP 28,000 - 32,000; Full time

Job summary

A healthcare provider seeks a Clinical Office Coordinator to join their Ophthalmology team in Ashford. This full-time role involves delivering high-quality customer service, communicating effectively, and handling patient inquiries. Candidates should have administrative experience and familiarity with NHS systems is desirable. The position offers a competitive salary and an excellent benefits package, including pension schemes and career development support.

Benefits

Excellent pension scheme

Annual leave entitlement

Support in career development

Salary Sacrifice schemes

Qualifications

• Previous administration experience is essential.
• Experience working in a busy office and managing conflicting demands.
• Front-line experience with the general public is essential.

Responsibilities

• Complete dictated letters within agreed timescales.
• Respond to patient and agency enquiries via various communications.
• Escalate concerns over longer waits to the Team Leader.

Skills

Excellent communication skills

Ability to deliver high-quality customer service

Problem-solving skills

Teamwork

Tools

Cerner

Luna

CRIS

Dictate-IT

Job description

Job Summary

We are excited to recruit a Clinical Office Coordinator to join our Ophthalmology team. This is a full‑time role.

The successful applicant will deliver high‑quality customer service, exhibit excellent communication skills and understand delivery of healthcare services. You will demonstrate commitment to care quality, performance delivery, teamwork, problem‑solving and independent work. Knowledge of the 18‑week patient pathway is preferable but training will be provided. Experience with Cerner, Luna, CRIS and Dictate‑IT is desirable, though not essential.

Main Duties

• Complete dictated letters within agreed timescales.
• Respond in a timely manner to all patient and agency enquiries via email, telephone and postal communication.
• Escalate concerns over longer waits to the Team Leader.
• Highlight potential breaches or delays in the patient pathway to the Team Leader, Patient Pathway Team or Manager following the Trust’s escalation policy.
• Dispose of outstanding uncashed clinic outcomes on Cerner.
• Assist with changes to clinic templates as directed by the Team Leader/Service Manager.
• Attend regular team meetings arranged by the Team Leader/Line Manager.
• Maintain confidential, high‑quality relationships with patients, GPs and staff.

Person Specification

• Essential – Previous administration experience.
• Essential – Experience working in a busy office and dealing with conflicting demands.
• Essential – Experience in a front‑line position with the general public.
• Desirable – NHS experience.
• Desirable – Knowledge of NHS systems and procedures.

Benefits

• Excellent pension scheme and annual leave entitlement.
• On‑site nurseries, staff cafés and parking.
• Support in career development.
• Salary Sacrifice schemes – wage stream, lease cars, Cycle to Work schemes and home electronics.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Candidates will be required to submit a Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer Details

Ashford & St. Peter's Hospitals NHS Foundation Trust

Ashford Hospital
London Road
Ashford
TW15 3AA

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job Details

• Reference number: 323-AC6008-SK
• Job location: Ashford Hospital, London Road, Ashford, TW15 3AA
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,860 to £31,671 a year pa inc. HCAS
• Contract: Permanent
• Working pattern: Full‑time

Additional Information

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit: www.asph-careers.org