Primary Care - Receptionist / Patient Healthcare

NHS; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a full-time Patient Health Care Navigator. In this vital role, you will provide exceptional administrative services and be the first point of contact for patients. With strong support from the clinical team, you will work in a collaborative environment that promotes patient-focused care. Ideal candidates have administrative experience and excellent communication skills, contributing to a positive patient experience and making a real difference in people's lives.

Benefits

25 days holiday plus bank holidays, extra day off for birthday

Excellent work-life balance

Clinical progression and training cost support

Full indemnity cover

NHS Discount & Support Schemes

Employee Assistance Programme

Sick pay, enhanced maternity/paternity leave

Salary sacrifice schemes

Life insurance, healthcare cash plan

Qualifications

• Experience in clerical and administrative work.
• Strong analytical and clear thinking skills.
• Ability to work collaboratively and promote team spirit.
• Sensitivity and assertiveness when required.
• Experience in a customer-facing position.
• Motivated and capable of working independently.

Responsibilities

• Provide high-quality administration service for patient calls.
• Be the first point of contact for patients in the GP surgery.
• Support clinical and management teams for optimal care delivery.

Skills

Clerical and administrative work

Clear thinking and analytical approach

Teamwork promotion

Sensitivity and assertiveness

Customer service experience

Motivated and independent

Job description

Job Summary

• Job Title: Patient Health Care Navigator
• Location: East Dulwich
• Hours of work: Full Time
• Salary: £25,396.80

Main Duties

We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.

About Us

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Benefits

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply Today

Join a patient-focused, innovative team and make a real difference in dermatology care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.