Hospitality Manager

Sodexo; City of Westminster; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading hospitality services provider in the UK is seeking an experienced Hospitality Manager to oversee daily operations, ensuring exceptional guest experiences while meeting business objectives. This hands-on leadership role involves managing staff, finances, and client relationships in a fast-paced environment. The ideal candidate will have proven experience in hospitality operations, strong leadership skills, and a degree in Hospitality Management or related field. Benefits include wellbeing support and access to a comprehensive Employee Assistance Programme.

Benefits

Unlimited access to wellbeing support

Employee Assistance Programme

24-hour virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development opportunities

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Proven experience in hospitality operations with supervisory responsibilities.
• Experience managing teams and budgets.

Responsibilities

• Oversee daily operations to ensure exceptional guest experiences.
• Manage staff recruitment, training, and scheduling.
• Ensure compliance with health, safety, and legal regulations.
• Oversee budgeting, cost control, and revenue forecasting.
• Promote the business and implement marketing strategies.

Skills

Strong leadership and communication skills

Excellent problem-solving abilities

High level of customer service focus

Financial acumen

Ability to remain calm under pressure

Education

Degree in Hospitality Management or related field

Job description

We are seeking an experienced and driven Hospitality Manager to oversee the daily operations of our site, ensuring exceptional guest experiences while meeting business, financial, and compliance objectives. This is a hands‑on leadership role responsible for managing staff, finances, operations, and client relationships in a fast‑paced hospitality environment.

Staff Management

• Recruit, onboard, train, schedule, and supervise staff
• Approve timesheets and motivate teams to deliver high‑quality service
• Foster a positive, performance‑driven workplace culture

Operations Oversight

• Manage day‑to‑day site operations, including cleaning, catering, maintenance, and stock control
• Ensure facilities are clean, well‑maintained, and operationally efficient

Guest Experience

• Oversee bookings and event coordination
• Meet and greet guests and clients, handling feedback and complaints professionally
• Maintain consistently high service standards and positive guest satisfaction

Financial Management

• Manage budgets, control costs, and monitor expenditure
• Forecast revenue and ensure targeted gross profit and revenue goals are met

Marketing & Sales

• Promote the business and identify opportunities for up‑selling
• Develop and implement strategies to attract clients and event bookings

Health & Safety

• Ensure compliance with all health, safety, and legal regulations
• Conduct workplace inspections, safety walks, and compliance checks
• Manage security and risk protocols

Skills & Competencies

• Strong leadership and communication skills
• Excellent problem‑solving and multitasking abilities
• High level of customer service focus
• Financial acumen and commercial awareness
• Ability to remain calm and effective under pressure

Experience & Qualifications

• Proven experience in hospitality operations, ideally with supervisory or event management responsibility
• Experience managing teams and budgets
• Degree in Hospitality Management or a related field (or equivalent experience)

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

Benefits

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24‑hour virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland's enhanced benefits and leave policies