Receptionist

Bolton Community Practice CIC; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community healthcare provider in Bolton is seeking a full-time Receptionist to join its team. The successful candidate will provide first-line contact for patients, manage appointments, and ensure efficient operations within a busy GP surgery. The role requires excellent communication skills, proficiency in IT, and previous customer service experience. Knowledge of EMIS Web and GP reception experience are desirable. This position offers a permanent contract and involves working across multiple locations within Bolton.

Qualifications

• Excellent communication skills are essential for interaction with patients.
• Proficient IT skills for managing patient information and scheduling.
• Previous customer service experience is required.

Responsibilities

• Receive, assist, and direct patients efficiently.
• Handle inbound calls and manage appointments.
• Maintain a positive and friendly image for the practice.

Skills

Excellent communication skills

Excellent IT skills

Customer service experience

Education

GCSE grade A to C in English and Maths

Tools

EMIS Web knowledge

Job description

Job Summary

An exciting opportunity has arisen to join the Bolton Community Practice team. We are a busy GP surgery with four sites across Bolton delivering GP services to a population of over 15,000 patients. We are an EMIS Web practice. Applicants must be flexible to cover annual leave and sickness when necessary.

The Working Hours Are

• Monday: 8am - 4pm
• Tuesday: 10:30am - 6:30pm
• Wednesday: 12pm - 8pm
• Thursday: 8am - 4pm
• Friday: 8am - 4pm

Successful candidates will be required to work Saturday mornings 09:00 - 13:00 on a rota basis.

Main duties of the job

Responsibilities include: providing first‑line contact for patients on behalf of the practice and dealing with their requests in a courteous and efficient manner; contributing to the delivery of a range of services for patients; handling inbound and outbound calls; booking appointments, referrals, new patient registrations; processing prescriptions; summarising/read coding; handling incoming and outgoing mail.

About Us

Bolton Community Practice is a Social Enterprise organisation with four sites across Bolton. We are a forward‑looking, patient‑centred practice that strives to provide the highest quality healthcare and achieve excellent patient and professional satisfaction. We are rated Good with Outstanding features by CQC.

Details

Date posted: 18 December 2025

Pay scheme

Salary: Depending on experience

Other

Contract: Permanent

Working pattern: Full‑time

Reference number: A2966-25-0009

Job locations

• Health Centre, Waters Meeting Road, Bolton, BL1 8TT
• Horwich Health & Wellbeing Hub, Victoria Road, Bolton, BL6 5PY
• Ladybridge Surgery, Broadgate, Bolton, BL3 4PZ
• Little Lever Health Centre & Library, Bolton, BL3 1HH

Job Description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Reception tasks include answering telephone calls and dealing with face‑to‑face enquiries, politely greeting patients and visitors, scheduling appointments, checking patients in, dealing with all requests in an efficient and courteous manner, screening enquiries for doctors and medical staff, registering new patients, explaining the practice procedures to new patients, accurately collecting information and personal details, updating the surgery’s computer system with appointments and personal details, receiving urine and blood samples and sending them off to hospital laboratories, chasing up appointments with hospitals or other healthcare professionals, contacting patients to pass on test results/messages as instructed by medical professionals, arranging prescriptions, maintaining a clean reception and waiting area, opening post, scanning and forwarding it onto the relevant parties, writing letters and correspondence on behalf of the surgery and medical staff, opening and locking up the surgery, and covering colleagues during times of annual leave.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Excellent communication skills
• Excellent IT skills
• Customer service experience

Desirable

• EMIS Web knowledge
• Previous GP reception experience

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Bolton Community Practice C.I.C

Address: Health Centre, Waters Meeting Road, Bolton, BL1 8TT

Employer's website: http://www.boltoncommunitypractice.nhs.uk/