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Technical Support Advisor
Résumé du poste
A leading boiler company is seeking experienced Technical Advisors to provide expert technical advice to Gas Safe registered engineers. The ideal candidate will have proven customer service experience, a GCSE Grade 4 or equivalent in English, and good knowledge of Microsoft applications. This is a full-time office-based position in Belper, with a focus on troubleshooting technical issues and contributing to technical projects. The company offers a comprehensive training program and a dynamic work environment.
Prestations
Qualifications
- Proven customer service experience is required.
- GCSE Grade 4 or equivalent in English is necessary.
- Knowledge of Microsoft applications and web-based platforms is important.
- Previous contact centre experience is preferred but not essential.
Responsabilités
- Provide expert technical advice and solutions to Gas Safe registered engineers.
- Troubleshoot and resolve technical issues to maintain project progress.
- Assist in the development and implementation of technical projects.
- Develop and maintain technical documentation and conduct training sessions.
Connaissances
Formation
Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.
Belper - office based role
Start date 2nd Feb, immediate interviews available
- Full-time : 39.5 hours per week.
- Shift Pattern :
- Monday to Friday : Between 8am - 6pm
- Saturday : 9am - 12pm
- Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team.
- Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
- Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
- Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.
- Proven customer service experience.
- GCSE Grade 4 or equivalent in English.
- Good knowledge of Microsoft applications and web-based platforms.
- Previous contact centre experience is preferred but not essential.
Comprehensive Training : 4-week training program to ensu...
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