Senior Field Compliance & Customer Experience Lead

AtkinsRéalis; Greenhill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading infrastructure consultancy in the UK is looking for a Senior Waste Customer Technician to manage and enhance customer relationships while ensuring quality service delivery. The successful candidate will be proactive in resolving customer service issues and maintaining compliance with health and safety standards. The role includes a regional standby duty and requires collaboration with various stakeholders. Benefits include generous holiday allowance, annual bonus, and a leading pension scheme.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Qualifications

• Experience in managing customer relationships and service issues.
• Ability to conduct workplace audits for health and safety compliance.
• Experience working collaboratively with contract partners and stakeholders.

Responsibilities

• Lead and promote a safe working environment.
• Improve customer experience to prevent complaints.
• Manage and enhance relationships with internal and external stakeholders.
• Conduct workplace audits to ensure proper equipment availability.
• Promote and inform customers about community works.

Skills

Customer service

Problem solving

Relationship management

Health and safety awareness

Job description

A leading infrastructure consultancy in the UK is looking for a Senior Waste Customer Technician to manage and enhance customer relationships while ensuring quality service delivery. The successful candidate will be proactive in resolving customer service issues and maintaining compliance with health and safety standards. The role includes a regional standby duty and requires collaboration with various stakeholders. Benefits include generous holiday allowance, annual bonus, and a leading pension scheme.