Technical Support Advisor

Brook Street UK; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading boiler company is seeking experienced Technical Advisors to provide expert technical advice to Gas Safe registered engineers. The ideal candidate will have proven customer service experience, a GCSE Grade 4 or equivalent in English, and good knowledge of Microsoft applications. This is a full-time office-based position in Belper, with a focus on troubleshooting technical issues and contributing to technical projects. The company offers a comprehensive training program and a dynamic work environment.

Benefits

Comprehensive Training

Qualifications

• Proven customer service experience is required.
• GCSE Grade 4 or equivalent in English is necessary.
• Knowledge of Microsoft applications and web-based platforms is important.
• Previous contact centre experience is preferred but not essential.

Responsibilities

• Provide expert technical advice and solutions to Gas Safe registered engineers.
• Troubleshoot and resolve technical issues to maintain project progress.
• Assist in the development and implementation of technical projects.
• Develop and maintain technical documentation and conduct training sessions.

Skills

Customer service experience

Knowledge of Microsoft applications

Troubleshooting skills

Education

GCSE Grade 4 or equivalent in English

Job description

Job Description

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Location

Belper - office based role

Start date 2nd Feb, immediate interviews available

Hours of Work

• Full-time : 39.5 hours per week.
• Shift Pattern :
• Monday to Friday : Between 8am - 6pm
• Saturday : 9am - 12pm

Key Responsibilities

• Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team.
• Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
• Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
• Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

Minimum Requirements

• Proven customer service experience.
• GCSE Grade 4 or equivalent in English.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Rewards and Benefits

Comprehensive Training : 4-week training program to ensu...