Resource Planning Assistant

AXA; Redhill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance provider is searching for a Resource Planning Assistant in Redhill to manage resource forecasts and provide reporting support. The role requires excellent communication and analytical skills to optimize performance results and collaborate effectively with operational management. Candidates should have prior experience in a forecasting or reporting capacity. Benefits include a competitive salary and a range of perks such as gym membership discounts and retail discounts.

Benefits

Competitive Salary

22–27 days annual leave

Retail Discounts

Company Shareplan/Scheme & Loan

Cycle2Work Scheme

Discounted Home Insurance

Employee Assistance Scheme

Discounted Gym Membership

Free Financial Education/Pension Seminars

Qualifications

• Previous experience in a forecasting, monitoring, or reporting role.
• Excellent verbal and written communication skills.
• Strong organization and time management abilities.
• Ability to analyze and explain complex situations clearly.

Responsibilities

• Ensure accuracy of resource forecasts and schedules.
• Design and deliver accurate reports for stakeholders.
• Maintain workforce management tool for attendance records.
• Monitor call patterns and adjust staffing levels.
• Challenge management actions that undermine forecasts.

Skills

Forecasting

Analytical skills

Communication

Organization

Presentation skills

Job description

AXA Partners is seeking to fill the position of Resource Planning Assistant to join the team in Redhill. The successful candidate will provide a responsive optimisation service to the Operations function in Home & Motor and Travel.

Forecasting

• Ensure resource forecasts and schedules are adhered to; identifying and reporting any service deviations immediately; making recommendations to improve future performance results.
• Identify, analyse and report differences between forecasted and actual performance in area of expertise; giving reasons and detailing suggested corrective action moving forward; gaining buy‑in from operational management team.
• Maintain regular communication (at least monthly) with all stakeholders in area of expertise to ensure all possible drivers of the forecasting models; i.e. ensure seasonal events and future activity is understood and fed into future resource plans; also validate any assumptions.

Reporting

• Design, deliver and review a suite of accurate reports in collaboration with all interested stakeholders on a daily, weekly, monthly and ad‑hoc basis, in line with operational need.
• Clearly document reporting procedures with timescales to enable others to fully understand how to run, develop or amend reports without prior knowledge. Update procedures on a regular basis.
• Communicate collaboratively with staff, managers and internal and external colleagues; providing accurate, clear and easy to understand verbal and written updates, reports and presentations tailored to meet the needs of all stakeholders.
• Use a range of ICT systems to carry out duties as required in accordance with GDPR.

Day to day activity

• Maintain workforce management tool to manage the administration of attendance, sickness, time‑keeping and annual leave records within agreed timescales; building accurate forecasts and schedules to ensure performance optimisation; highlighting any omissions or areas of concern.
• Maintain workforce management information for the customer service centre (individuals, teams, services and entire centre) and liaise with Human Resources to validate payroll information.
• Monitor day to day call patterns, staffing levels and adherence; adjusting shift and break activity and making recommendations in order to optimise resources; reacting in a timely fashion when day to day activity is working against forecast plans.
• Challenge the operational management team if their actions work against forecasts and/or have a detrimental effect on performance, by suggesting more suitable solutions as and when appropriate.
• Excellent understanding of how processes, performance and systems impact on customers and customer segments.

Qualifications

• Previous demonstrable experience in a forecasting, monitoring and/or reporting role.
• Excellent verbal and written communication skills at all levels.
• Excellent standard of written English and grammar.
• Strong organisation, prioritisation, time management and multitasking abilities.
• Excellent presentation skills.
• Ability to analyse and explain complex situations in a clear, logical manner.

Competencies

• High level of commitment and enthusiasm.
• Highly motivated individual with a positive attitude who can work with minimal guidance.
• Prepared to challenge processes and working practices at all levels for the good of the business.
• Ability to learn a variety of systems and services.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

Benefits

You can expect to receive the following benefits:

• Competitive Salary
• 22 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Thrive (free mental health app)
• Free Financial Education/Pension Seminars