Hybrid Banking Customer Service Specialist

Tesco Bank; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services provider in Glasgow seeks energetic Customer Service Representatives to enhance customer experiences. You will handle calls related to savings products, deliver personalized service, and guide customers through digital solutions. The role requires strong communication skills and a commitment to customer satisfaction. This opportunity includes competitive benefits, hybrid working, and ongoing training to advance your career.

Benefits

Colleague pension scheme

Private Medical Insurance

Performance related annual bonus

Generous holiday allowance

Enhanced maternity leave pay

Ongoing learning opportunities

Qualifications

• Experience in a call center or customer-facing environment preferred.
• Ability to demonstrate empathy and handle complex interactions.
• Capable of working in a fast-paced, target-driven environment.

Responsibilities

• Provide outstanding customer service while managing high call volumes.
• Engage with customers through multiple communication channels.
• Take ownership of customer queries and guide them to resolution.
• Document customer interactions and provide personalized solutions.

Skills

Customer service experience

Strong communication skills

Active listening

Confidence using technology

Tools

Microsoft Office

Job description

A leading financial services provider in Glasgow seeks energetic Customer Service Representatives to enhance customer experiences. You will handle calls related to savings products, deliver personalized service, and guide customers through digital solutions. The role requires strong communication skills and a commitment to customer satisfaction. This opportunity includes competitive benefits, hybrid working, and ongoing training to advance your career.