Personal Assistant - BournemouthAre

Lester Aldridge LLP; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A national business water retailer is seeking a Wholesale & Metering Administrator in Bournemouth. The successful candidate will enhance customer experiences regarding meter readings and billing. Key responsibilities include updating systems, resolving meter reading issues, and liaising with Wholesale Service Desks. The ideal candidate should possess GCSEs in English and Maths, have experience in billing or customer contact, and be proficient in Microsoft Excel. Competitive benefits and ongoing development are offered.

Benefits

Generous holiday allowance plus bank holidays

Discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

Range of Group Discounts

Cycle to Work Scheme

Financial support services

Ongoing development and training

Qualifications

• Educated to GCSE grade A‑C or equivalent in English and Maths.
• Experience in a Billing or Customer Contact setting.
• Experience in using Microsoft Excel.
• Clear and concise communicator.
• Customer Awareness including geographical appreciation.

Responsibilities

• Obtain wholesale feedback and ensure system updates are completed.
• Liaise with multiple Wholesale Service Desks for administrative requirements.
• Maximise the number of meter reads received through planning and reporting.
• Investigate accounts without meter readings and coordinate collection.
• Resolve issues from incorrect meter readings promptly.

Skills

Experience in a Billing or Customer Contact setting

Experience in using Microsoft Excel

Clear and concise communicator

Customer Awareness including geographical appreciation

Education

GCSE grade A‑C or equivalent in English and Maths

Job description

Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

About the Role

As our Wholesale & Metering Administrator, you will improve our customers’ meter reading and wholesale experience. Reporting into the Wholesale and Metering Team Leader, you will ensure our systems are up to date and provide feedback and resolution to our customers.

Responsibilities

• Obtain wholesale feedback, ensuring updates to our systems are completed and providing feedback and resolution to our customers.
• Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately.
• Maximise the number of meter reads received through planning, analysis and reporting.
• Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected.
• Resolve any issues that may arise from incorrect meter readings in a timely and effective manner and liaise with meter read contractors, the billing team and other internal stakeholders to resolve meter reading queries.

What We’re Looking For

• Educated to GCSE grade A‑C or equivalent in English and Maths.
• Experience in a Billing or Customer Contact setting.
• Experience in using Microsoft Excel.
• Clear and concise communicator.
• Customer Awareness including geographical appreciation.

What’s in It for You

We know that the support and commitment of our staff is key to our success, so you will receive the opportunity for ongoing development and training for a long‑term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

• Generous holiday allowance plus bank holidays.
• A discretionary Bonus.
• Competitive Contributory Pension.
• Share‑save Scheme.
• Various health benefits.
• Wellbeing support programmes.
• A range of Group Discounts.
• Cycle to Work Scheme.
• Financial support services.
• And plenty more!

Additional Information

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Closing Date

Tuesday 17th December 2025