Customer Service jobs in Brasilien

Location: Flexible with regular attendance in either Manchester or Ripponden. Salary: Competitive / Depending on experience. Vacancy Type: Permanent / Full Time. Job Profile: Job Description.

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

You will be responsible for the learning pathways of the Sales organisation. Reporting to the Sales Director and responsible for education and development of both the field sales and inside sales employees. Using traditional classroom, virtual and online training methods to ensure the correct delivery methods are applied and reinforcement is in place.

• Responsible for the design, delivery, assessment and evaluation of all training and development activity for the company’s sales staff
• Conduct training needs analysis to identify skill and knowledge gaps across a cultural and geographical diverse organisation
• Work closely with the sales leadership team in the identification of training needs
• Creation of annual plans for the delivery of Learning & Development initiatives to meet the business needs and support the sales teams as part of the company’s wider growth strategy.
• Work with the marketing and customer service teams to help ensure shared focus and best practice.
• Maintain accurate records for all training
• Build a core competency skills matrix for each role within the sales function
• Produce reports to update the business on sales staff development
• Provide coaching for Sales Managers in the on-going development of staff

Knowledge and Skills (what you know and what you can do)

• Knowledge of e-learning initiatives would be highly advantageous.
• Understanding of the dynamic relationship between sales and marketing
• Confident in all elements of the training cycle.
• Organised, creative and a strong team player with a can-do attitude.
• Ability to work independently and prioritise workload.
• Work to strict deadlines.
• Confidence to work with a range of levels both internally and externally.
• Ability to challenge views and conventional thinking.

Experience (what you have done)

• Experience of a fast-paced and target driven environment.
• Highly experienced in the design and delivery of selling skills training.
• Programmes across a culturally and geographically diverse organisation.
• Previous experience in both working with and training people in the effective use of a Customer Relationship Management / Customer Database system would be beneficial.
• Experience of delivering blended learning approaches to a wide variety of staff.
• Previous experience of selling in a premium brand environment
• Experience using all of the MS Office programmes, in particular PowerPoint, Excel and Word.

Personal qualities (the way you think and act)

• You will be highly Performance driven and be able to focus where the primary goal is to drive opportunity growth within the teams.
• You will be highly resilient and able to operate successfully in a fast-paced environment, with ability to drive business results.
• Action orientated, Down-to-earth, energetic, pragmatic, collaborative and willing to “roll up your sleeves” displaying a ‘show them how to do it’ leadership style when required.
• You will be able to manage and build relationships effectively across multiple departments whilst maintaining a sales focus and become a key stakeholder for business deliverables.