Customer Service jobs in United Kingdom

Welcome to The Londoner, a boutique hotel that is chic in spirit and staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.

We are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently looking for an Events and Groups Planning Executive to join our Sales team at The Londoner. The role takes on the responsibility of supporting the Events Planning Team with delivering the administrative responsibilities to support Group Arrivals & Stays at the hotel.

• Work closely with all departments in the hotel with the sole purpose of delivering bespoke service at all times.
• Assist with administrative tasks to support the Sales team with the conversion of Groups.
• Deliver exceptional guest experiences at all times, adding further value to each guest’s journey and bringing the Londoner core values to life.
• Be mindful of, and promote, hotel amenities, food and beverage outlets and services, and arrange in-house services as required.
• Be responsible for the delivery of Group Resumes with the correct information in a timely manner.
• Ensure all payments are taken and actioned as necessary for pre-payments and online extranet payments.

• Previous experience in the same or similar role is ideal.
• A proven track record in delivering exceptional customer service.
• Understands how to use IT applications: EHL Apps, Microsoft applications, Touchpoint, Delphi.
• Advanced ability to use Opera and multi platforms for data acquisition (PMS, Intranet, Preferred Platform, Google, Linkedin, ReviewPRO, etc).
• Maintains excellent telephone communication etiquette.
• Impeccable command of English.

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Competitive salary