Customer Service jobs in United Kingdom
Transport Executive
Trades Workforce Solutions
Hire Controller
Wernick Group Limited
Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Advisor
Staffline
Business & Operations Manager
DFDS UK & Ireland
Connect with headhunters to apply for similar jobsCustomer Service Assistant
National Car Parks Limited
Marketing Coordinator
Diana B. Beauty
Customer Services Advisor
V3 Recruitment
Team Leader - Selfridges London
Morphe
Customer Service Representative (m/f/d)
NEXVIA Group
Assistant Branch Manager
GSF Car Parts
Scotmid - Customer Service Assistant
Scotmid Food
Property Administrator - Flexible Hours - Great Redland Office Location
Hiredonline
OFFICE ADMINISTRATOR
Absolute Health & Care
Scotmid - Customer Service Assistant
Scotmid Food
Telecoms Provisioning and Customer Service Advisor
Laura Hartley Recruitment
Sales Assistant - Immediate Start
Synnovatia
Regional Team Lead
Nomad Digital
Customer Services Administrator
Optima Health (OH&W)
Customer Service Adviser
The New Homes Group
Delivery Manager
Job summary
A delivery service company is seeking an experienced manager to lead their team at a delivery location in the United Kingdom. The ideal candidate will ensure that operations run efficiently and safely, offering top-notch customer service. Key responsibilities include managing costs, engaging with customers, and identifying improvement opportunities. A Management CPC certification and previous experience in transport are essential for this role. This position emphasizes team motivation and effective communication.
Qualifications
- Previous experience and knowledge of deliveries/transport.
- Management CPC certification is essential.
- Ability to develop and challenge a team.
Responsibilities
- Lead the team to ensure efficient and safe operations.
- Manage delivery costs and customer charges.
- Identify opportunities to improve efficiency.
Skills
Education
Do you want to work for a company that truly delivers? Planning your route to success?
We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this?
Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.
- Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
- Managing delivery costs and customer charges to achieve agreed targets.
- Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
- Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
- Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
- Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
- Previous experience and knowledge of deliveries/ transport are essential in addition to:
- Management CPC
- Experience of managing a warehouse operation
- Engaging with customers and building and maintaining strong relationships
- Developing new ideas and challenging a team to improve the delivery service
- Identifying talent and encouraging development in a team
- Motivating a team to build a strong customer service culture
- Communicating openly and being able to influence key stakeholders
- Planning and organising effectively
- A “Hands on approach” is beneficial
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.