Customer Services Administrator

Optima Health (OH&W); Glasgow; On-site; GBP 27,000; Full time

Job summary

A leading Occupational Health provider in Glasgow is seeking a Customer Service Administrator to manage and support Occupational Health cases through various communication channels. Ideal candidates should possess previous administrative or customer service experience, excellent communication skills, and attention to detail. The role offers a competitive salary, comprehensive benefits including developed career pathways, and a commitment to an inclusive working environment.

Benefits

Competitive salary

25 days annual leave

Pension scheme

Health Cash Plan

Career progression opportunities

Employee Assistance Programme

Cycle to work scheme

Flu vaccination scheme

Life assurance

Professional registrations fees paid

Qualifications

• Administrator/customer service experience required.
• Strong written and verbal communication skills necessary.
• Attention to detail and good IT skills are essential.

Responsibilities

• Manage and support Occupational Health cases through calls, emails, and chat.
• Service customer inquiries and provide updates on cases.
• Assist with scheduling appointments for Occupational Health services.
• Strive for high-quality customer experiences, actively listening to their needs.
• Deliver service in line with Optima Health values.

Skills

Administrator experience

Customer service experience

Good written communication

Good verbal communication

Attention to detail

Good IT skills

Tools

Microsoft packages

Job description

Job Title

Customer Service Administrator

Location

53 Bothwell Street, Glasgow, G2 6RF

Salary

£26,208 per annum

Contract Type

Permanent

Hours

Full time, 37.5 hours (Monday to Friday)

Eligibility and Vetting

Right to live and work in the UK is required for this role. The successful candidate will be required to undergo Security vetting.

About Us

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.

Role Summary

The Customer Service Administrator role is centred on managing and supporting Occupational Health (OH) cases through daily interaction with customers via telephone, email and chat. This position is essential for delivering an exceptional customer experience, primarily by handling customer enquiries and providing timely updates, support and guidance.

Main Duties And Responsibilities

• Effectively service customer enquiries through telephone, email and chat helpdesk service lines.
• Provide updates on ongoing Occupational Health cases and share relevant information.
• Diary management and assist with scheduling appointments for Occupational Health services.
• Strive to deliver a high-quality experience for each customer, actively listening to their needs.
• Deliver exceptional service, in line with our Optima Health values – Shaping Tomorrow, Do the Right Thing, One Team, Never Too Big to Care.

Experience, Skills, And Knowledge Required For The Role

• Administrator / customer service experience.
• Good written and verbal communication skills.
• Good attention to detail.
• Good IT / PC skills including Microsoft packages.
• Security vetting is mandatory and the start date will be subject to vetting clearance.

What Can We Offer You?

• Competitive salary
• 25 days annual leave, plus bank holidays
• Buy and sell holiday scheme
• Pension scheme
• Health Cash Plan
• Career progression opportunities
• Employee Assistance Programme
• Cycle to work scheme
• Eye care test vouchers
• Flu vaccination scheme
• Employee discount scheme
• Life assurance
• Professional registrations fees paid
• Clinical Training Academy

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

All salaries are displayed as Full Time Equivalent (FTE)

Documents

• JD0033 Customer Service Administrator.pdf (105.90 KB)
• Apply Now