Customer Service Advisor

Staffline; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Manchester is seeking a Customer Service Advisor. In this full-time role, you will serve as the first point of contact for customer queries and maintain records. Ideal candidates are mobile, possess good communication skills, and have experience in customer service. The position offers a pay rate of £12.54 per hour and opportunities for career progression, making it a great opportunity to enhance your skills in a supportive environment.

Benefits

Free on-site car park

On-site canteen

Career progression opportunities

Development programmes

Monthly discount vouchers

Qualifications

• Experience within customer service or retail sectors.
• Ability to identify and react positively to customer emotions.
• Mobility with own vehicle preferred.

Responsibilities

• Act as the first point of contact for all day-to-day queries.
• Log information on calls and maintain accurate records.
• Investigate queries and respond within agreed SLAs.
• Handle driver queries around service delivery.
• Process orders with high attention to detail.

Skills

Listening skills

Communication skills

Excel proficiency

Job description

Overview

Apply today to work as a Customer Service Advisor for our client's leading logistics company. Staffline is recruiting for Customer Service Advisors in Middleton, Manchester.

Temporary to permanent opportunity! The rate of pay is £12.54 per hour. This is a full-time role, working 5 Week Rota 6 out of 7 days Monday to Saturday (Note Saturday = work from home) and hours of work are:

• Wk1 - 07:00-15:00
• Wk2 - 08:00-16:00
• Wk3 - 09:00-17:00
• Wk4 - 10:00-18:00
• Wk5 - 11:00-19:00

Your Time at Work

As a Customer Service Advisor your duties include:

• Act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI's.
• Log information on calls received and maintain detailed and accurate records.
• Investigate all queries received and respond within agreed SLA's.
• Responding to all driver queries around service delivery.
• Processing orders where required, ensuring a high level of attention to detail is maintained.

Our Perfect Worker

Our perfect Customer Service Advisor will have good listening skills, be able to identify and react to how customers are feeling in a positive manner.

• Need to able to work at both locations, ideally be mobile with own vehicle.
• Have experience within customer service or retail sectors.
• Have good communication skills/spoken English and computer skills (Excel).

Key Information and Benefits

• Earn £12.54 per hour
• Full-time
• Free on-site car park
• On-site canteen
• Good transport links within the location
• Career progression opportunities
• Building relationships
• Development programmes and plans available for all levels
• Variety of reward and recognition programmes
• Monthly discount vouchers
• Excellent progression prospects

Job Ref 1XPOTPGK

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.