Business and Operations Manager

DFDS UK & Ireland; Immingham Dock; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading transportation firm is seeking a Business and Operations Manager to oversee operational and customer service functions at their Immingham Dock site. The ideal candidate will have at least 3 years’ experience in a relevant role, demonstrating a customer service mindset and excellent problem-solving abilities. Responsibilities include managing key accounts, delivering exceptional service, and driving operational improvements through KPI analysis. The position offers a range of benefits and opportunities for professional development.

Benefits

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for guests

Employee assistance programme

Retail discounts

Health care cashback

Wellbeing platform access

Mental health support

Qualifications

• At least 3 years experience in a customer service or operational role.
• Strong leadership and project management skills.
• Ability to build strong working relationships with stakeholders.

Responsibilities

• Lead and develop both operations and customer service functions.
• Deliver exceptional customer service and manage key accounts.
• Build and analyse KPI reports for operational improvement.
• Identify improvement opportunities and implement efficiency initiatives.
• Manage P&L and collaborate with sales teams.

Skills

Customer service mindset

Problem-solving skills

Organised and detail-focused

Experience in warehousing and transport

Education

Qualification in logistics, supply chain, customer service, or forwarding

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Business and Operations Manager.

Be part of the movement - and play your part.

About the role

Working Monday to Friday, 08:00–17:00, you’ll be leading and developing both the operational and customer service functions at our Immingham Dock site, with full ownership of performance, service delivery, and commercial outcomes.

You will be responsible for:

• Delivering exceptional customer service and managing key customer accounts
• Building and analysing KPI reports across warehouse and transport operations
• Identifying improvement opportunities and implementing efficiency initiatives
• Managing P&L, including rate reviews, spot quotes, and cost control
• Working closely with commercial and strategic sales teams to grow the business
• Leading projects, including digitalisation and standardisation initiatives

You’ll work closely with internal commercial and operational stakeholders to ensure SLAs are consistently met and exceeded.

About you

You’ll bring at least 3 years’ experience in a customer service or operational role within a warehousing and transport environment. A qualification in logistics, supply chain, customer service, or forwarding would be advantageous.

You’ll be self‑motivated, organised, and detail‑focused, with a strong customer‑service mindset and a flexible, adaptable approach. Comfortable working in a fast‑moving environment, you’ll use your initiative to solve problems, drive improvements, and build strong working relationships with customers and internal teams.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We

will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.