Customer Service Assistant

National Car Parks Limited; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading parking management company in Edinburgh is seeking a Customer Service Assistant. You will provide exceptional customer service, manage parking equipment, and ensure safety within the car park. The role requires full-time availability across weekends and offers competitive hourly rates, a birthday bonus, and other rewarding benefits. Ideal candidates have strong communication skills and basic computer familiarity. Join us and contribute to creating memorable parking experiences.

Benefits

Competitive Hourly Rate

Birthday Bonus

Reward & Recognition Program

Free or Discounted Parking

Cycle to Work Scheme

Company Pension

Death in Service Benefit

Employee Assistance Program

Qualifications

• No prior experience in customer service or security is required.
• Enthusiasm and a positive attitude are essential.

Responsibilities

• Providing top-notch customer service with a smile.
• Regulating vehicle entry and exit seamlessly.
• Ensuring the safety and security of the car park.

Skills

Strong Communication Skills

Basic Computer Skills

Job description

Join Our Team as a Customer Service Assistant!

Are you a people person with a knack for exceptional customer service? Do you thrive in dynamic environments? If so, we want you on our team!

Full-time role (36 hours p.w), that will see you working 4 days, over 7 including weekends due to the nature of the business. Days and hours as followed, Mon (10am -6pm), Fri (10am-6pm), Sat (8am-6pm) & Sun (8am-6pm).

What You’ll Be Doing

As a Customer Service Assistant at our Royal Infirmary of Edinburgh site your role will be more than just managing parking spaces. You’ll be a friendly face, ensuring an excellent customer experience while handling state‑of‑the‑art car park equipment.

Responsibilities Include

• Engaging with Customers: Providing top‑notch customer service with a smile.
• Traffic Control Measures: Regulating vehicle entry and exit seamlessly.
• Regular Foot Patrols: Ensuring the safety and security of the car park.

Requirements

No prior experience in customer service or security? No problem! We value enthusiasm and a positive attitude. However, the following skills will be beneficial:

• Strong Communication Skills: Ability to communicate effectively.
• Basic Computer Skills: Tech‑savvy enough to handle our equipment.

What We Offer

• Competitive Hourly Rate: Your hard work deserves fair compensation.
• Birthday Bonus: Take an extra day off to celebrate your special day.
• Reward & Recognition Program: Your efforts won’t go unnoticed.
• Free or Discounted Parking: Your car deserves a good spot too!
• Cycle to Work Scheme: Get up to £1,000 towards a new bike.
• Company Pension: Plan for your future with us.
• Death in Service Benefit: Providing peace of mind.
• Employee Assistance Program: We care about your well‑being.

Ready to be a crucial part of our team? Apply now and let’s create memorable parking experiences together!

Since August 2017, we are owned by Park24, a listed Japanese company. Park24 is the sole owner based in Tokyo and is a major parking operator across 7 countries.