Transport Executive

Trades Workforce Solutions; York and North Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A travel management company in the UK is seeking a Transport Executive for Rail to manage rail journey arrangements. You will be responsible for ensuring excellent customer service while working under pressure to meet strict deadlines. Ideal candidates should have proven experience in a high-volume customer-focused environment and possess strong attention to detail. The role emphasizes teamwork and effective communication. This is a full-time opportunity based in York and North Yorkshire, offering a dynamic work environment.

Qualifications

• Proven experience in a fast-paced customer-focused environment.
• Strong interest in travel and good geographical knowledge.
• Excellent verbal and written English skills.

Responsibilities

• Confirm arrangements for rail journeys within strict deadlines.
• Manage travel disruptions to ensure customer satisfaction.
• Collaborate with suppliers and team members to enhance service delivery.

Skills

Customer service focus

Attention to detail

Teamwork

Time management

Job description

Overview

Job Description

Transport Executive - Rail

Transport Executive - Rail Page 1 of 2

Department: Flights & Rail Date Created: August 2023

Reports To: Flights & Rail Manager Direct Reports: None

The purpose of your role is to:

Work within the Transport team ensuring a robust process is in place for all tasks and ensure these are completed within the SLA and KPI, in order to deliver first rate customer service to all potential and existing customers.

Responsibilities

1. Confirming arrangements for all rail journeys in your dedicated areas of responsibility within strict deadlines
2. Responding to availability issues with speed and finding suitable alternative arrangements
3. Proactively manage travel disruption ensuring all customers reach their intended destination whilst maintaining the customer experience
4. Establishing and maintaining a direct relationship with suppliers relating to the brand. A suitable period of training and ongoing support and guidance will be available

Your key responsibilities

• a) Communicate with all suppliers, tour managers and internal departments etc. in an effective and efficient manner to ensure the products and services requested by our customers are delivered at the highest standard.
• b) Work within the Transport team ensuring a robust process is in place for all tasks and ensure these are completed within the SLA and KPI, in order to deliver first rate customer service to all potential and existing customers.
• c) Ensure that all elements of the customer service are delivered to a high quality and on time.
• d) Work as part of a team to deliver the service and to undertake any task required to fulfil Company, team and individual performance objectives
• e) Liaise with other teams in the business to ensure a seamless tour experience for customers and responding to queries about rail products and services relating to these suppliers
• f) Respond to customer requests to alter their holiday within strict timescales whilst maintaining a high standard of customer service
• g) Any other duties reasonably expected of the role.

Qualifications / Requirements

• • Proven experience of working in a high volume and fast paced customer focused environment with a strong emphasis on customer service
• • Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail
• • Strong interest in travel with good geographical knowledge
• • A strong team player
• • Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
• • Excellent written English and numeracy skills
• • Possess a methodical and organised approach to work, both individually and as part of a team