Customer Service Representative

NEXVIA Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A progressive customer service company in London seeks an enthusiastic Customer Service Representative to build positive relationships with customers while efficiently resolving their concerns. The ideal candidate has proven experience in customer service, strong communication skills, and the ability to multitask. Responsibilities include interacting with customers, processing orders, and collaborating with other departments to enhance customer service processes. A high school diploma or equivalent is preferred. Join us and help deliver exceptional service!

Qualifications

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Interact with customers via phone, email, and in person.
• Handle and resolve customer complaints in a professional manner.
• Process orders and account changes using computer systems.

Skills

Customer service experience

Communication skills

Problem-solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Representative (m/f/d) in London, United Kingdom! We're looking for enthusiastic individuals who excel at building positive relationships with customers and resolving their concerns efficiently.

• Interact with customers via phone, email, and in person to provide information about products and services
• Handle and resolve customer complaints in a professional and empathetic manner
• Process orders, cancellations, and account changes using our computer systems
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer issues are fully resolved
• Identify and escalate complex issues to appropriate team members when necessary
• Stay updated on company products, services, and policies to provide accurate information to customers
• Contribute to improving customer service processes and procedures

Qualifications

• Proven experience in customer service or a related field
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and attention to detail
• Proficiency in using computer systems and software applications
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of customer service principles and best practices
• Excellent listening skills and ability to empathize with customers
• Strong organizational skills and ability to manage time effectively
• Adaptability to handle various customer personalities and situations
• Basic clerical and administrative skills
• High school diploma or equivalent (preferred)