Telecoms Provisioning and Customer Service Advisor

Laura Hartley Recruitment; Burnley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A telecommunications company in Burnley seeks a Telecoms Provisioning and Customer Service Advisor. This role involves customer service, fault diagnostics, billing, and technical support. The ideal candidate should have a telecom background, excellent communication skills, and a proactive attitude. The company offers a pension scheme, birthday off, free broadband, and annual pay rises. Successful candidates will provide support to customers while managing provisioning orders and logging faults effectively.

Benefits

Company pension scheme

Birthday off without holiday deduction

Free broadband and phone line package

Quarterly incentives

Annual pay rise subject to performance

Dress down Fridays and early finish

Qualifications

• Strong technical understanding with provisioning, billing, and fault-finding qualities.
• Calm, technically minded, and positive demeanor when handling customers and suppliers.
• Proficient in Excel, Word, and web portals.

Responsibilities

• Focus on customer service and provisioning tasks.
• Log faults and issues from customers for suppliers and engineering teams.
• Provide day-to-day support to existing customers.

Skills

Telecom and Customer Service background

Excellent business communication skills

Proactive and positive with a ‘Can Do’ attitude

Effective time management and organisational skills

Logical approach to problem solving

Job description

Telecoms Provisioning and Customer Service Advisor

LH-Recruitment are looking to recruit Telecoms Provisioning and Customer Service Advisor. Our client is a Business Telecommunications company which has grown significantly in the last few years.

We are now looking for someone who possesses a strong technical understanding and has good provisioning, billing and fault‑finding qualities to support the growth of our operations team.

Your role as Customer Service and Provisioning Adviser focuses on customer service and a mixture of provisioning, fault diagnostics (Phone lines/Broadband mainly), billing and technical support issues. You should be calm, technically minded, and positive with the ability to handle customers and suppliers effectively. You should have a can‑do attitude, a strong desire to succeed and possess excellent IT and business communication skills with a polite but assertive telephone manner.

You will need attention to detail to place provisioning orders with accuracy and will be required to log faults and issues from customers and pass them to suppliers and engineering teams.

Provide day‑to‑day support to existing customers; you should be competent with Excel, Word, web portals and quick to learn technical processes.

Knowledge, Skills, Experience

• Telecom and Customer Service background – mandatory requirement
• Excellent business communication skills – both written and verbal
• Proactive and positive with a ‘Can Do’ attitude
• Effective time management and organisational skills
• Competent working alone or as part of a team
• Logical approach to problem solving

Staff Benefits

• Company pension scheme
• You will be entitled to take your birthday off each year, without deduction from holiday allocation
• A free broadband and phone line package is available to each member of staff upon probation completion
• Quarterly incentives such as race days and team building events
• 3% annual pay rise subject to performance
• Each Friday will be dress down and an early finish will be available subject to performance

Laura Hartley Recruitment Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.