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First Locate
Customer Service Operative
Job summary
A recruitment agency in Selby is seeking a Customer Service Operative to manage customer queries and collaborate with the Operations team. The role entails resolving delivery issues, maintaining communication with customers, and ensuring a high level of service. Ideal candidates will demonstrate strong communication and problem-solving skills, with previous experience in customer service preferred. This position offers a salary of £12.50 per hour and a £500 loyalty bonus after 12 weeks.
Benefits
Qualifications
- Previous experience in customer service, logistics, or operations support would be an advantage.
Responsibilities
- Respond to and manage customer service queries with professionalism and care.
- Work with the Operations team to resolve delivery issues and locate parcels quickly.
- Provide regular updates on depot activity to customers and stakeholders.
- Support service issue communications such as parcel lockers and store collections.
- Handle escalations and ensure timely, accurate information.
- Perform additional service resolution tasks as required by the Depot Manager.
Skills
Job Title: Customer Service Operative
Location: Selby
Salary: £12.50 per hour + £500 loyalty bonus after12 weeks
Division: SWIFT Temps Ltd - Commercial Recruitment
This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You'll act as a key link between the Customer Service team, the Operations team, and customers, helping to resolve issues quickly and professionally.
- Shift Pattern: Sunday-Thursday and Tuesday-Saturday (rota basis)
- Working Hours: 10:00am-6:30pm (5 days per week, to be confirmed)
- Respond to and manage customer service queries with professionalism and care.
- Work with the Operations team to resolve delivery issues and locate parcels quickly.
- Provide regular updates on depot activity, keeping customers and stakeholders informed.
- Support communications around service issues such as parcel lockers, store collections, and two-door locations.
- Handle escalations and ensure customers receive timely and accurate information.
- Carry out additional service resolution tasks as required by the Depot Manager.
- Strong communication and problem-solving skills.
- A customer-focused approach with the ability to stay calm under pressure.
- Confidence in working across teams to resolve issues effectively.
- Previous experience in customer service, logistics, or operations support would be an advantage.
Click to apply, To apply, please contact McMillan Serrant at our Bradford office on (phone number removed) or send your CV
This vacancy is advertised on behalf of SWIFT Temps Ltd - Engineering Recruitment Division, operating as an employment business
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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