Delivery Manager

Booker; Halesowen; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food wholesaler in Halesowen is seeking a dedicated manager to oversee a delivery team. The successful candidate will ensure efficient operations, focus on customer satisfaction, and manage costs effectively. Candidates should have a strong background in transport and warehouse management, possess a Management CPC, and demonstrate leadership ability. The role emphasizes team motivation and customer service excellence. Flexibility in working arrangements is supported.

Benefits

Flexible working arrangements

Accessibility support

Diversity and inclusion initiatives

Qualifications

• Previous experience and knowledge of deliveries/transport is essential.
• Management CPC required.
• Experience of managing a warehouse operation.
• Ability to engage with customers and build strong relationships.
• Capability to motivate a team and foster a strong customer service culture.

Responsibilities

• Lead your team to ensure efficient and safe trading.
• Manage delivery costs and achieve targets.
• Identify opportunities to improve efficiency.
• Understand the local market to enhance service.
• Engage with customers to elevate satisfaction.

Skills

Team leadership

Customer service

Efficiency improvement

Communication

Warehouse management

Education

Management CPC

Job description

Overview

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation.

Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.

Responsibilities

• Lead your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.


• Manage delivery costs and customer charges to achieve agreed targets.


• Identify opportunities to improve efficiency and set challenging targets to minimise payroll cost.


• Understand the local market in order to offer the best service in your area, ensuring fantastic customer service and satisfaction.


• Manage your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.


• Work with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

Qualifications

• Previous experience and knowledge of deliveries/transport is essential in addition to:


• Management CPC


• Experience of managing a warehouse operation


• Engaging with customers and building and maintaining strong relationships


• Developing new ideas and challenging a team to improve the delivery service


• Identifying talent and encouraging development in a team


• Motivating a team to build a strong customer service culture


• Communicating openly and being able to influence key stakeholders


• Planning and organising effectively


• A “Hands on approach” is beneficial

About Booker

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

Accessibility and Benefits

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk