Customer Services Advisor

V3 Recruitment; North Baddesley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A growing outdoor brand based near Southampton is looking for a Customer Service Advisor to join their team in North Baddesley. The ideal candidate will have a passion for customer service and the outdoors, with experience engaging with customers across various channels. This role offers flexible shifts, an hourly pay of £12.21, and numerous perks, including product discounts and team socials. Candidates should be motivated and detail-oriented to maintain high standards in customer support.

Benefits

Free on-site parking

Fully stocked office kitchen

Friends and family discount

Casual dress code

Regular team socials

Qualifications

• Motivated individuals with an interest in the outdoors and helping others.
• Experience delivering high-quality customer service across multiple channels.
• Familiarity with ticketing platforms, preferably Gorgias.

Responsibilities

• Respond to customer enquiries via Gorgias.
• Provide high-quality responses to resolve customer issues efficiently.
• Follow processes for returns, exchanges, and customer support.
• Work shifts including evenings and weekends.
• Collaborate with the team to maintain a high Trustpilot rating.

Skills

Enthusiasm for the outdoors

High-quality customer service

Detail-oriented

Process-driven

Tools

Gorgias

Zendesk

Freshdesk

Job description

Overview

V3 Recruitment are working with our client, a rapidly growing outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team.

This is a fantastic opportunity for someone with a passion for customer service and an interest in outdoor and camping products. You will develop in-depth knowledge of their product range, enabling you to confidently support both potential and existing customers with their enquiries.

Pay: From £24,000.00 per year; Pay: £12.21 per hour (rising in April)

Role details

Customer Service Advisor

Location: North Baddesley, near Southampton

Hours: Flexible shift pattern 5 x 8-hour shifts per week, Monday to Sunday

Responsibilities

• Respond to customer enquiries across multiple channels via the Gorgias ticketing system
• Provide clear, helpful, and high-quality responses to ensure customer issues are resolved efficiently
• Follow standard processes for returns, exchanges, and general customer support
• Work a variety of shifts, including evenings and weekends
• Adapt quickly to new processes and changes within the business
• Work collaboratively with the team to maintain and improve the company's 4.7/Excellent Trustpilot rating

Ideal Candidate / Qualifications

• We are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others. You will be detail-oriented, process-driven, and take pride in delivering excellent customer service.
• You will ideally have experience in:
• Delivering high-quality customer service across multiple channels
• Working towards KPIs and CSAT targets
• Using customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias is a bonus)

What We Offer

• £12.21 per hour, increasing in April
• Flexible shift patterns 5 x 8-hour shifts per week
• Weekends: 9am 5pm
• Evening shifts up to 10pm (worked from home)
• Free on-site parking in North Baddesley
• Fully stocked office kitchen with tea, coffee, biscuits, and fruit

What You'll Love About Working Here

• Casual dress code
• Opportunity to borrow products from the full tent range
• Friends and family discount
• Relaxed and friendly company culture
• Chance to be part of a fast-growing business with global expansion plans
• Regular team socials and product testing opportunities from February onwards

If this sounds like the right role for you, apply today!

Job Types: Full-time, Temporary

Contract length: 6 months

Work Location: In person