Delivery Manager

Booker Group; Town's End; On-site; GBP 80,000 - 100,000; Full time

Job summary

A delivery service company is seeking an experienced manager to lead their team at a delivery location in the United Kingdom. The ideal candidate will ensure that operations run efficiently and safely, offering top-notch customer service. Key responsibilities include managing costs, engaging with customers, and identifying improvement opportunities. A Management CPC certification and previous experience in transport are essential for this role. This position emphasizes team motivation and effective communication.

Qualifications

• Previous experience and knowledge of deliveries/transport.
• Management CPC certification is essential.
• Ability to develop and challenge a team.

Responsibilities

• Lead the team to ensure efficient and safe operations.
• Manage delivery costs and customer charges.
• Identify opportunities to improve efficiency.

Skills

Leadership

Customer service

Team motivation

Efficiency improvement

Communication

Education

Management CPC

Experience in warehouse operations

Job description

Overview

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this?

Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.

Responsibilities

• Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
• Managing delivery costs and customer charges to achieve agreed targets.
• Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
• Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
• Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
• Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

Qualifications

• Previous experience and knowledge of deliveries/ transport are essential in addition to:
• Management CPC
• Experience of managing a warehouse operation
• Engaging with customers and building and maintaining strong relationships
• Developing new ideas and challenging a team to improve the delivery service
• Identifying talent and encouraging development in a team
• Motivating a team to build a strong customer service culture
• Communicating openly and being able to influence key stakeholders
• Planning and organising effectively
• A “Hands on approach” is beneficial