Customer Service jobs in United States

This local luxury business service provider is looking for a talented and professional Customer Service Representative to join their team in Aberdeen.

Monday to Friday, no evenings or weekends.

What's in it for you as a Customer Service Representative?

• Great pay and benefits
• An opportunity to work for a successful and growing company
• A chance to work for a company who will support your development
• A luxury working environment
  
  

• Assisting the General Manager in running the building to the highest possible standard
• Dealing with customer queries or complaints efficiently and professionally
• Ensuring the building is maintained to the highest 5* standards
• Proactively form positive working relationships with customers, getting to know their business needs and requirements
• Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
• Monitor housekeeping, making sure standards are kept high
• Deliver tours of the building to prospective customers
  
  

• 2+ years' experience delivering exceptional 5* customer service
• Experience managing others, training others and supporting staff development
• Experience in assisting to manage a commercial building (for example a hotel)
• Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
• Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you're unfamiliar with.
• Well organised, with good time management
  
  

• A positive, friendly, outgoing personality
• Confident dealing with a range of people, from visitors to senior business management
• Skilled at multi-tasking and handing conflicting priorities
• Good negotiation skills, able to show tact and diplomacy
• A passion for 5* customer service
• A self-motivated problem solver
• Able to manage others