Customer Service jobs in United Kingdom

The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

Caring, we are hosts with heart, helpful and respectful to customers - putting people first.

Ambitious, we are enterprising, fearless to reach the result and innovating - never giving up.

Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.

Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

• Complimentary access to our health club, group exercise classes, and golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• Wagestream, offering financial flexibility.
• Free parking.
• Uniform provided.

We are looking for an enthusiastic and motivated Golf Operations Supervisor to assist the management with the daily operations of our Golf Pro Shop / Strike Shack, ensuring its smooth and efficient running. You will create attractive merchandising displays to maximise sales and provide excellent customer service in line with The Club Company’s standards.

Your responsibilities will include delivering the highest of standards of customer service to members and guests, working closely with the Golf Operations Manager to meet sales targets and drive the business toward its annual retail budget. Managing customer play, processing bookings, and handling charges for golf buggy usage will be key duties. You will also promote daily sales and special offers, assist with product selection, operate the point-of-sale system, monitor merchandise receipt, assist in selecting tournament products, and coordinate with the Course Marshall to ensure efficient operations, providing feedback to senior management.

If you have a passion for golf, enjoy providing excellent customer service, and have a keen eye for retail management, we’d love to hear from you.

• Previous experience in a golf shop environment desirable.
• GCSE qualification.

• We operate a 7-days a week business, between 0600 to 2300.
• Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays.

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!