Customer Service & Operations Analysts

Natwest CWS; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail bank is seeking multiple Customer Service & Operations Analysts for a hybrid role in Manchester. In this position, you will deliver exceptional customer service by addressing inquiries, investigating issues, and processing transactions. Strong communication and analytical skills are essential. Join a dynamic team dedicated to enhancing customer experiences while ensuring compliance with policies and regulations.

Qualifications

• Experience in customer service roles.
• Strong communication and analytical skills.
• Ability to respond promptly to inquiries.

Responsibilities

• Handle customer queries within agreed SLAs.
• Communicate with customers to gather information.
• Investigate issues and process transactions.

Job description

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, we are actively seeking multiple Customer Service & Operations Analysts - Remediation Operations (Contractor Roles) based in Manchester with hybrid working.

NatWest is a major UK retail bank, providing every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

Purpose of the Role

As a Customer Service & Operations Analyst - Remediation Operations, you will be responsible for delivering exceptional customer experiences by handling queries, investigating issues, processing transactions, and supporting remediation activities while ensuring compliance with policies and regulations.

As a Customer Service & Operations Analyst - Remediation Operations, you will be responsible for :

• Responding promptly and professionally to customer queries within agreed SLAs.
• Communicating directly with customers and businesses to collect and analyse information.
• Investigating complex issues, authorising and processing transactions, and completing administration tasks.
• ...