Customer Service Executive - West Midlands

Stonegate Group; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pub and bar operator in the UK is looking for a Customer Service Executive based at their Pub Support Centre in Solihull. The role involves assisting Managers and Tenants with various queries and order placements. Ideal candidates should have experience in customer service and excellent communication skills. The position offers various benefits, including annual leave, bonuses, and discounts, focused on supporting employee well-being and career growth.

Benefits

25 days of annual leave plus bank holidays

Bonus scheme

Discounted private medical insurance

VIP discounts on food and drinks

Early pay access

Discounted gym membership

Learning and development programs

Qualifications

• Experience working within a customer service environment.
• Great communicator with strong interpersonal skills.

Responsibilities

• Assist Managers, Tenants and Publicans with placing orders.
• Support with a wide array of queries to improve service.

Skills

Customer service experience

Communication skills

Job description

Customer Service Executive – West Midlands

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, with well-loved brands such as Slug & Lettuce, Be At One, and Popworld.

We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms.

By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

We are looking for a Customer Service Executive to join the team on a contract basis until June 2026. We’d love to hear from you if you’re looking to start your journey within the office environment of the world’s biggest pub company.

We value development and this role will allow you to grow service and sales skills that prepare you for future roles within the greater business.

Role Overview

Based at our Pub Support Centre in Solihull, this role is part of our Customer Contact Centre. You will assist Managers, Tenants and Publicans by placing orders and supporting them with a wide array of queries, allowing them to focus on running fantastic pubs. We are looking for somebody who is a great communicator and has experience working within a customer service environment.

What makes Stonegate a great place to work?

At Stonegate, we believe that when you feel your best, you do your best.

That’s why we’re committed to supporting the health, happiness and overall wellbeing of every team member.

From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.

Benefits

• 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
• Bonus scheme
• Access to discounted private medical insurance through Vitality
• Exclusive discounts on dental insurance
• Reward card via the MiXR app, giving you and your friends 25 % off food and drinks as well as VIP entry across our Managed Estate
• Life assurance which gives access to Help @ Hand
• Access to your pay early via Stream
• The Stonegate Xtra portal with access to a wide range of high‑street discounts and offers
• Discounted access to David‑Lloyd membership
• Award‑winning learning and development programmes to drive your career

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Contact us on [e-mail].