Property Administrator

Clearview Recruitment; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A forward-thinking letting agency in Edinburgh is seeking a Property Administrator to support their Property Management team. The role requires excellent customer service, strong organizational skills, and a proactive attitude. You'll be responsible for processing tenant applications, preparing lease agreements, and providing general administrative support. This position offers a supportive working environment with opportunities for professional development and a competitive holiday entitlement.

Benefits

Monday - Friday 9am - 5pm

Pool car use

28 days holiday (including bank holidays)

Opportunity for professional development

Qualifications

• Experience in customer service is essential.
• Strong attention to detail is required.
• Must have the ability to take direction and work as part of a team.

Responsibilities

• Support the Property Management team with customer care.
• Process tenant applications and referencing.
• Complete AML/ID checks for prospective tenants.
• Prepare lease agreements.
• Instruct and track safety certification.
• Process maintenance invoices.
• Assist with property viewings and general admin support.
• Manage client interactions and enquiries.

Skills

Excellent customer service skills

Strong organisational abilities

First-class communication skills

Strong administrative skills

Confident IT skills

Positive attitude

Friendly and professional manner

Ability to maintain confidentiality

Proactive team player

High level of integrity

Job description

Job Title: Property Administrator

Company Overview

Our client is a multi award-winning, dynamic and forward-thinking letting agency based in the Edinburgh West End, with customer service at the heart of everything they do. The business prides itself on its professionalism, strong team culture and commitment to delivering exceptional service to landlords and tenants. This is a fantastic opportunity to join a supportive, growing team and play a crucial role in the continued success of the Property Management department.

Role Overview

We are seeking a Property Administrator to support the Property Management team in delivering outstanding customer care and ensuring smooth operational processes across the department. The ideal candidate will be organised, proactive and driven, with a naturally positive attitude and strong administrative capability. This role is perfect for someone who thrives in a busy environment and enjoys contributing to a collaborative, service-focused team.

Key Duties & Responsibilities

• Processing tenant applications and referencing
• Completing AML/ID checks for prospective tenants
• Preparing lease agreements ready for signing
• Instructing, tracking and maintaining records for safety certification
• Processing maintenance invoices
• Assisting with property viewings when required
• Providing general administrative support to the Property Management team
• Meeting and greeting clients
• Managing office keys and key logs
• Attending viewing appointments when required
• Managing the enquiries email inbox
• Handling Council Tax, utility provider and factoring invoices
• Assisting with incoming calls
• Managing landlord registration renewals
• Registering tenant deposits and assisting with deposit releases
• Creating and issuing inspection reports to landlords

Key Skills & Experience

• Excellent customer service skills
• Strong organisational and time-management abilities
• First-class communication skills – written, verbal and face-to-face
• Strong administrative skills with excellent attention to detail
• Confident IT skills across key software packages
• Positive, “can-do” attitude with the ability to take direction well
• Friendly, approachable and professional manner
• Ability to maintain confidentiality at all times
• Motivated, proactive and able to work effectively within a team
• High level of honesty and integrity
• Full driving licence preferred

Package & Benefits

• Monday - Friday 9am - 5pm
• Pool car use
• Holiday entitlement: 28 days per year (including bank holidays), rising to 30 after 3 years and 35 after 5 years
• Supportive, friendly team environment with a strong focus on customer service and professional development
• Opportunity to develop within a multi award-winning, forward-thinking agency