Team Leader

Hollywood Bowl Careers; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Swindon is looking for a Team Leader who can inspire their team while ensuring exceptional customer service. You will oversee shifts, manage team dynamics, and create memorable experiences for guests. This role demands high energy and the ability to thrive in a fast-paced environment. Competitive benefits include additional hours pay, training opportunities, and generous discounts. If you are a dedicated leader with a passion for customer service, apply to join our dynamic team.

Benefits

Extra pay opportunities

Training and development programs

Employee discounts

Healthcare cash plan

Additional holiday with service

Qualifications

• Experience of supervising a team is essential.
• Excellent communication skills at all levels.
• Ability to thrive in a fast-paced environment.
• Must be a friendly and supportive team player.

Responsibilities

• Lead and inspire the team on shift.
• Ensure customers have an unforgettable time.
• Manage various tasks, including welcoming customers.

Skills

Great customer service

Supervising a team

High energy

Flexibility with working hours

Basic literacy and numeracy skills

Job description

Are you looking for a fun and fast paced environment to work in, with great benefits?

Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Leader, in return you'll get :

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in‑house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends

50% off food when you are working

• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• opportunity to join our healthcare cash plan

The What...

As our Team Leader you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres.

No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value‑for‑money experience with every visit.

Opening Hours and Shift Patterns :

Our centres are typically open seven days a week, from 9am to midnight.

Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.

Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.

• Weekday AM shifts are typically 09.00 - 17.00
• Weekday PM shifts are typically 17.00 - 00.00
• Weekend AM shifts are typically 09.00 - 18.00
• Weekend PM shifts are typically 16.00 - 01.00
• Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview.

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in‑house management training programmes, should you wish to take the next step in your career.

To be a successful Team Leader, we’ll want to see :

Experience of supervising a team

Great customer service, with the ability to communicate at all levels

High energy and the ability to work in a fast‑paced environment

A friendly, supportive and helpful team player

Flexibility with working hours and shift patterns

Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.