Receptionist

PublishingCrossing; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading education group in London is seeking a Receptionist to provide exceptional customer service at the Coventry University London Campus. The role involves managing reception services, assisting with clerical tasks, and maintaining databases. Ideal candidates will have proven customer service experience, strong communication skills, and attention to detail. This position offers a full-time fixed-term contract with excellent benefits including a pension contribution, generous leave, and tuition discounts.

Benefits

Excellent Employers Pension Contribution

30 days Annual leave plus Bank Holidays

Life Assurance 4 x Salary

Cycle To work scheme

50% off Tuition Fees for staff dependants

Qualifications

• Proven experience in a high performing, customer-focused environment.
• Excellent verbal and written communication skills.
• Great attention to detail and competency in Microsoft Office packages.

Responsibilities

• Provide reception service for students, staff, and visitors.
• Assist with clerical work, hospitality, and event services.
• Maintain databases and ensure confidentiality and compliance.

Skills

Customer service experience

High communication skills

Attention to detail

Team collaboration

Proficiency in Microsoft Office

Job description

• Coventry University - CULC Finance and Operations, CULC FinOp Management and Support
• Location: London
• Salary: £26,481 per annum
• Contract: Fixed Term, Full Time
• Job Reference: 3204
• Application Closing Date: 5th January 2026

Coventry University Group is a global education group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation, our students, people, and communities are empowered to transform their lives and the world around them. Our people are the key to our success, and each role within the group plays a crucial role in shaping the world around us.

Coventry University London Campus is in the centre of London’s financial district on the exclusive Devonshire Square Estate. CULC is dedicated to delivering career-ready, global enterprising graduates by providing a real business and professional experience tailored to individual talents and future career ambitions.

The Role

We are currently recruiting for the role of Receptionist to be based at our Coventry University London Campus. You will contribute to the effective operation of Coventry University London by providing a reception service for students, staff and visitors across two sites. The post‑holder will provide an excellent customer service and will assist with clerical work, hospitality and event services. This is the first point of contact for all students and visitors to our Campus.

Working as part of a team, you will provide a ‘First Response’ service to staff, students and external customers across one main site and an additional site if needed or requested. This could be in person, by telephone, e‑mail or Internet taking prompt and effective action.

You will implement and maintain systems, deliver processes and procedures that support our high standards of customer service while ensuring all Group policies and Health and Safety guidelines are always followed.

This role will play a key part in maintaining our databases, filing, and archiving documentation so confidentiality and full compliance with all data protection laws are essential in this role.

Our Ideal Candidate

You will have proven experience in customer service within a high performing, customer focused environment. High levels of communication skills, both verbal and written with the ability to relate to people at all levels with courtesy and professionalism are key in this role.

Excellent attention to detail, competent on all Microsoft Office Packages, a flexible approach to work with the ability to work collaboratively and as part of a team.

The Benefits

• Excellent Employers Pension Contribution
• 30 days Annual leave plus Bank Holidays
• New Holiday Purchase Scheme up
• Life Assurance 4 x Salary
• BUPA Cash Plan
• 50% off Tuition Fees for staff dependants
• CU Reward Scheme Discounts across a range of High Street/ Online Retailers
• Cycle To work scheme

Our Culture

As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.