Receptionist

Campions Group; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prominent company located in Euston is seeking a Front of House professional to provide a welcoming environment for visitors and ensure an exceptional customer experience. This role involves greeting visitors, managing facilities queries, and maintaining office equipment. Candidates should have prior experience in a Front of House position and strong customer service skills. Additional responsibilities include administrative tasks and maintaining cleanliness in office areas. Competitive salary up to £35,000 is offered.

Benefits

Competitive salaries

Benefit packages

Exclusive discounts

Qualifications

• Experience of working Front of House in a busy office environment.
• Basic understanding of Health & Safety regulations.
• Efficient use of Microsoft Office Outlook, Excel & Word packages.
• Proven customer service skills.
• First Aid Trained (or willingness to be trained).

Responsibilities

• Provide a professional Front of House service greeting visitors.
• Deliver a great customer experience for all users in the office.
• Maintain exceptional levels of customer service.
• Meet and greet visitors, informing relevant staff of their arrival.
• Deal with facilities-related queries from colleagues and visitors.
• Maintain relationships with reception/security.
• Ensure kitchens/lounge areas are clean and stocked.
• Check office equipment is in working order.
• Order stationery and handle administration tasks.
• Report maintenance defects to Facilities Manager.
• Manage incoming and outgoing post.
• Arrange couriers and access passes.

Skills

Customer service skills

Proficient in Microsoft Office (Outlook, Excel, Word)

Health & Safety awareness

Ability to work unsupervised

First Aid trained (or willingness to train)

Job description

Location: Euston

Salary: Up to £35,000

Hours: Monday - Friday, 8am to 5pm

The Role

• Providing a professional, proficient Front of House service with seamless coverage, politely greeting visitors & making them feel welcome.
• Delivering a great customer experience for all of those using & working in the office for both internal & external customers.
• Consistently maintaining exceptional levels of customer service.

Key Accountabilities

• Meeting and greeting any visitors to the office and ensuring that the relevant person is informed of their arrival.
• Dealing with facilities related queries from colleagues, visitors, contractors & providing assistance accordingly.
• Maintaining a good relationship with the main building reception / security.
• Housekeeping – proactively ensure that kitchens / lounge areas are kept clean, tidy and fully stocked at all times.
• Ensure all meeting rooms are cleared after use ready for the next person or team to use.
• Checking that office equipment i.e. copiers / AV equipment / kitchen equipment are in working order – reporting and following up on any faults.
• Administration – Ordering stationery, kitchen stock, business lunches / raising purchase orders.
• Reporting maintenance defects to the Facilities Manager.
• Dealing with any incoming and outgoing post.
• Arranging of any couriers.
• Arranging of any new entry passes to the building and ensuring leavers are deactivated.
• Ad-hoc and any other duties as requested by the Executive Assistant to Chief People Officer.

Experience

• Experience of working Front of House in a busy office environment.
• Basic understanding of Health & Safety regulations.
• Efficient use of Microsoft Office Outlook, Excel & Word packages.
• Proven customer service skills.
• First Aid Trained (Or willingness to be trained).

Personal Qualities

• Passion for exceptional customer service.
• Friendly & customer focused.
• Proactive with a flexible/adaptable approach with the ability to work unsupervised.
• Excellent communicator with people of all levels.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.

Ready to Apply

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.