Customer Service jobs in United Kingdom

Responsible for: HR Shared Services Administration Team Managing 5 HR Administrators

Location: Blackburn

Agility is working with a one of UKs most innovative organisations with $2 billion turnover and due to expansion and internal promotion they are now centralising their HR Shared Services to the North West.

Job Purpose

We are looking for a HR Shared Services Team Lead to supervise a team of 5 HRSSC Administrators providing all HR transactional and administrative support to the UK business from the recently established HR Shared Service Centre (HRSSC) in Blackburn. This role will oversee an efficient and effective service, and support the team in delivering a customer focused service that meets SLA's, and works on continuous improvement to ensure the aims of the business are achieved.

Key Responsibilities

• Assisting the HRSSC Manager to continuously develop the HRSSC
• Overseeing a customer focused administrative/transactional function that meets SLA's and KPI's.
• Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
• Providing training to the team on systems, policies and procedures as required
• Effectively dealing with any queries escalated to your attention
• Supporting all staff designated to your responsibility, to achieve the targets
• Motivating your team through monthly 1:1's and identifying training needs
• Regularly seeking feedback from stakeholders on the performance and productivity
• Undertaking other duties, training and or hours of work as may be reasonably required

Experience/Skills/Qualifications:

• High level understanding of HR issues, process and procedure together with knowledge of statutory requirements
• In depth knowledge of transactional processes (preferably gained in a HR environment) to enable interpretation for policy and guidance to customers
• Knowledge and understanding of HR Administration
• Understanding of Data Protection legislation, its implications, and the need to comply
• Experience of working in a customer focused environment, ideally working to SLA's
• Experience of managing a team and able to demonstrate achievement of performance and efficiency benefits through coaching and people development
• Strong organisational skills
• Excellent verbal and written communication skills
• Ability to balance demands and priorities
• Experience of problem solving
• Ability to proactively identify opportunities to improve the service
• Experience in using Service Now is desirable
• Free Parking
• Great office environment
• 30 days holiday including bank holidays
• Study Support
• Opportunity to work from home 1 day per week after probation