Customer Service Assistant jobs in Grande-Bretagne

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners across the globe.

In the past 3 years, the Grocery Strategic Accounts team has become an essential part of our UK strategic objectives. We\u2019ve forged impactful partnerships with leading brands, onboarding thousands of grocery sites nationwide. As a team member, you\u2019ll lead strategy for vital partners, collaborating closely with key stakeholders both internally and externally.. Beyond account management, your role involves shaping overarching strategies and contributing insights for mutual growth.

• Overall ownership of the day-to-day and strategic management of all aspects of branded Grocery and/or Retail partner relationships
• Responsible for building a functional and productive working relationship with key Retailer counterparts
• Working closely and collaboratively with internal stakeholders (including Delivery, Marketing and Operations)
• Overall accountability for monthly, and quarterly, performance reviews with Grocery and/or Retail partners
• Responsible for drafting and driving the annual business plan with owned Grocery and/or Retail partners
• Ensuring sales performance is tracked and reviewed, meeting allocated budget spend through accurate forecasting

• Proven Key Account Management experience, preferably in Grocery/Retail
• Strong understanding of the online Grocery UK market
• Experience analysing data with great attention to details and managing trade performance
• Proven ability to grow accounts through the implementation of joint business plans and identifying upsell opportunities
• Commercially savvy with competent negotiation & influence skills
• Great people skills - you know how to build and maintain strong relationships.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people\'s stories, blogs, podcasts and more JET morsels.

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