Customer Service Assistant jobs in United Kingdom

L&D Administrator / Learning and Development Administrative Assistant who has a strong background in administration, good knowledge of training management techniques and processes, with excellent communication, organisational and time-management skills is required to support the QSHE & Energy and Training Team at a well-established company based in Derby, Derbyshire.

SALARY: Competitive + Benefits (includes 25 Days Annual Leave plus 8 Days Bank Holiday)

LOCATION: Derby, Derbyshire (DE24)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week, Monday to Friday

We have a fantastic new job opportunity for a L&D Administrator / Learning and Development Administrative Assistant who has a strong background in administration, good knowledge of training management techniques and processes, with excellent communication, organisational and time-management skills.

Working as the L&D Administrator / Learning and Development Administrative Assistant your primary focus will be supporting the Training Department to facilitate the administration, and organisation needs related to training activities.

As the L&D Administrator / Learning and Development Administrative Assistant you will be confident in supporting the QSHE & Energy and Training Team needs, as well as planning and scheduling certifications, accreditations, training and development activities.

• Ensuring all pre-training and post-training documentation and processes are followed and completed
• Planning and scheduling all refresher certifications and accreditations
• Ensuring administrative housekeeping accuracy and certifications are received
• Managing training expenditure against raised POs, invoices, and budget forecasting
• Linking LMS to keep training records accurate and valid
• Tracking ‘eLearning’ for all colleagues, ensuring all courses are followed up and completed
• Providing the relevant training reports to stakeholders by linking to LMS (Learning Management System)
• Managing the sign-off process for new starters on the LMS
• Overseeing the Training & Career Management inbox, answering or forwarding any new queries
• Supporting the Apprentice & Training Manager with administration tasks; planning and scheduling training courses, events, accommodation, updating trackers and programme data
• Supporting induction with administration tasks; planning and scheduling sessions, events, accommodation, updating trackers and programme data, managing facilitators' resources and rotas
• Scheduling and managing IOSH training and development activities with stakeholders
• Support functional administration tasks
• Liaison with operational management teams to obtain evidence of training
• Directly engage with training delegates, customers or visitors to answer questions, address issues, and create positive experiences

Essential

• Excellent attention to detail
• A well-developed knowledge of training management techniques and processes with experience in evaluating the success of delivered programs and learning
• Having a continuous improvement mindset
• Experience in data entry and administration
• An ability to work independently and follow a high–level outline
• Excellent interpersonal skills with the ability to build trusted work relationships with the team and external stakeholders/providers
• High level of initiative with a self-starter attitude
• Communication skills across different cultures and with individuals at different levels of seniority
• Excellent organisation skills, ability to handle and prioritise work methodically, and being conscious of working to high-quality standards

Desirable

• Train the Trainer skills and training delivery
• Experience with the CITB financial levy and grant application process
• Experience in Learning Management Systems to host eLearning and training events
• Experience in the construction and industrial industries
• Coordinating training events

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13857

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