GP Assistant

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Gosport; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Gosport seeks a proactive GP Assistant to support daily operations. Responsibilities include managing clinical communications, scheduling appointments, and ensuring an effective patient experience. Candidates should have at least five GCSEs and experience in primary care is preferred. This role offers a salary of £24,937 to £26,598 annually.

Qualifications

• Experience working in Primary care.
• Confidence working with computers and e-mail.
• Experience of working with the public.

Responsibilities

• Sorting clinical post for prioritization.
• Filtering online consultations for correct clinicians.
• Extracting information from clinical letters.

Skills

Good communication skills

Teamwork

Customer care

Attention to detail

Ability to handle demands

Education

Minimum of five GCSEs

Tools

Software packages such as Word and Excel

EMIS

Docman 10

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

GP Assistant

The closing date is 12 October 2025

We are looking for an enthusiastic and proactive GP Assistant to join our friendly and busy GP Practice.

General Practice Assistants form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments and improving patients' experience.

The successful candidate will need to be able to demonstrate strong interpersonal, communication and organisation skills, and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with being an effective team player.

If you are looking for a new challenge then look no further!

We have opportunities in Gosport and Southampton.

Main duties of the job

• Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
• Filtering on-line consultations (eConsult's) to ensure the patient sees the right clinician at the right time.
• Extracting all information from clinical letters that needs coding and adding to notes.
• Arranging appointments, referrals, tests and follow up appointments of patients.
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for GP appointment.
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc GPA Competency Framework 2.
• Explaining treatment procedure to patients
• Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice of arrange admission while the GP can continue with their consultation(s).
• Support the GP with immunisations/wound care.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• A minimum of five GCSEs, ideally at grades A -- C, but equivalent level of work experience will be considered.
• Experience of working in Primary care

Experience

• Good communication and team working skills.
• Previous experience of working as a member of a team.
• Confidence working with computers and e-mail. Previous experience of working with the public and of customer care policies.
• Experience of software packages such as Word and Excel, EMIS and Docman 10.

Additional Criteria

• Organised, good attention to detail
• Excellent customer care focus
• Ability to handle demands with professionalism, tact and diplomacy
• Work as part of a team to support the overall delivery of the team/department
• Ability to maintain confidentiality
• Ability to work with a methodical and careful approach
• Ability to remain calm under pressure
• Good telephone and inter-personal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,937 to £26,598 a yearbased on full time hours