Customer Service Advisor

Osborne Appointments; Stevenage; On-site; GBP 25,000; Full time

Job summary

A well-established organization in the medical devices sector in Stevenage is seeking a Customer Service Advisor to support customers and internal teams. You will manage orders, coordinate equipment, and resolve queries while working in a fast-paced environment. The ideal candidate must have strong problem-solving skills, advanced Excel abilities, and a high attention to detail. This is a full-time role with a competitive salary of £12.82 per hour, amounting to approximately £25,000 annually.

Qualifications

• Must be educated to High School level or equivalent.
• Ability to solve problems effectively.
• Proficiency in Excel including lookups and pivot tables.

Responsibilities

• Process sales orders accurately and on time.
• Schedule medical equipment for procedures.
• Resolve customer queries and complaints professionally.
• Support operational leadership with process mapping.

Skills

Problem-solving skills

Advanced Excel skills

Multitasking

Time management

Attention to detail

Team collaboration

Education

High School level education

Job description

Customer Service Advisor

Stevenage

Full-time | Monday-Friday, 8:30am-5:00pm

£12.82 per hour - £25,000 p/a

We are recruiting on behalf of a well‑established and growing organisation within the medical devices sector. This is an excellent opportunity to join a fast‑paced, customer‑focused environment where accuracy, teamwork and continuous improvement are highly valued.

The Role

As a Customer Service Advisor, you will play a key role in supporting customers and internal teams by managing orders, coordinating equipment, and resolving queries efficiently. This role requires strong attention to detail, confidence working with data, and the ability to remain calm under pressure.

Key Responsibilities

• Accurately processing sales orders in a timely manner
• Scheduling specialist equipment for elective and trauma procedures
• Providing proactive solutions to material or stock constraints
• Handling customer queries and complaints professionally
• Ensuring all customer contact is managed promptly and to a high standard
• Supporting operational leadership with process mapping
• Contributing to a culture of continuous improvement

About You

• Educated to High School level (or equivalent)
• Strong problem‑solving skills
• Advanced Excel skills (including lookups, pivot tables, formatting)
• Able to remain calm and organised in a fast‑paced environment
• Strong multitasking, time management and prioritisation skills
• High attention to detail with a process‑improvement mindset
• Comfortable working collaboratively within a team
• Fluent in spoken and written English

If you are interested in this role, please apply below with your most recent CV.

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