Customer Service Advisor

ACS Staffing Solutions.co.uk; Northampton; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading B2B organisation is looking for a Customer Service Advisor in Northampton. You will handle customer enquiries, process orders, and support sales teams. The ideal candidate will have excellent communication skills and 2–3 years of telephone-based customer service experience. Benefits include a health plan, annual bonuses, and opportunities for progression. Join a dynamic team where you can grow and develop your career in a supportive environment.

Benefits

28 days holiday including Bank Holidays

Cash health plan and pension scheme

Christmas shutdown

24-hour GP advice line

Counselling services

Discounts for cinema and restaurants

Opportunities for progression

Ongoing training and career development

Annual performance-based bonus opportunities

Qualifications

• Excellent written and verbal English communication skills.
• Minimum 2–3 years of customer service experience.
• Strong analytical, problem-solving skills.

Responsibilities

• Handle customer enquiries via phone, email, and online chat.
• Process orders accurately and efficiently.
• Maintain databases and manage customer payments.

Skills

Excellent written and verbal English communication skills

Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Strong problem-solving and analytical abilities

Good commercial awareness

Attention to detail

Proactive self-starter

Minimum 2–3 years’ telephone-based customer service experience

Job description

Job Description

Customer Service Advisor

Location: Northampton

Office: Onsite – Monday to Friday

Type: Full-time

Salary: Up to £27,000 p/a + Bonuses

Our client is a leading B2B organisation who is seeking a dedicated Customer Service Advisor to join its expanding team.

About the Role

The successful candidate will play a key role in delivering exceptional customer service and efficient order management. This position involves providing reliable and transparent support to customers, ensuring enquiries are handled promptly and professionally.

Key Responsibilities

• Handling customer enquiries via phone, email, and online chat
• Processing orders accurately and efficiently
• Preparing and following up on sales quotations
• Maintaining and updating customer and supplier databases
• Supporting both sales and administrative teams
• Managing customer payments and transactions

Candidate Profile

• Takes initiative, provides solutions, and follows tasks through to completion
• Looks for opportunities to learn, grow, and share knowledge with colleagues
• Delivers high-quality work, maintaining high standards
• Approaches challenges creatively while considering the wider customer and business impact
• Communicates clearly, collaborates effectively, and remains organised and reliable
• Works well with colleagues to achieve shared goals

Skills & Experience Required

• Excellent written and verbal English communication skills
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong problem-solving, analytical, and customer service abilities
• Good commercial awareness and strong attention to detail
• A proactive self-starter with strong work ethic and ambition to progress
• Minimum 2–3 years’ telephone-based customer service experience

Benefits

• 28 days holiday including Bank Holidays
• Cash health plan and pension scheme
• Christmas shutdown
• 24-hour GP advice line, counselling, legal and financial helplines
• Discounts for cinema, restaurants, and high street retailers
• Opportunities for progression and increased responsibility
• Ongoing training and career development
• Annual performance-based bonus opportunities