Customer Service Advisor

DX; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics provider in Northampton seeks a Customer Service Advisor to deliver exemplary support to customers. You will manage inbound queries, work in a collaborative team, and influence customer satisfaction. This role offers competitive pay and an attractive benefits package, including health plans and career progression opportunities.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 holidays plus bank holidays

Pension Scheme

Life Assurance

Employee Assistance programme

Qualifications

• Proven ability to handle customer queries effectively.
• Experience in a customer service environment is preferred.
• Strong teamwork and communication skills.

Responsibilities

• Receive and handle all inbound customer queries.
• Action customer queries per service level agreements.
• Work collaboratively to ensure excellent service delivery.
• Proactively engage with service centres.

Skills

Customer service skills

Problem-solving abilities

Effective communication

Teamwork

Job description

Role summary

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!