Pension Customer Service Advisor (Inbound Calls)

Capita plc; Sheffield; On-site; GBP 25,000; Full time

Job summary

A leading pension solutions provider is searching for Customer Service Representatives to join their Sheffield team. You will handle inbound calls regarding pensions and support members with their queries. Ideal candidates will have call centre experience, strong communication skills, and a passion for delivering excellent customer service. The position offers a salary of £24,043.50 per annum, comprehensive training, and benefits including holiday allowance and pension schemes. Join a knowledgeable team in a supportive work environment.

Benefits

Starting salary of £24,043.50 per annum

23 days’ holiday (rising to 27)

Discounted insurance policies

Company matched pension

Life assurance

Family leave benefits

Various retail and health discounts

Qualifications

• Proven experience in a call centre role.
• Excellent telephone manner and ability to build rapport.
• Strong customer service skills with quick resolution abilities.

Responsibilities

• Handle a high volume of inbound calls from pension members.
• Provide support for a variety of pension queries.
• Participate in extensive training to manage calls effectively.

Skills

Call centre experience

Empathy

Customer service passion

Attention to detail

Problem solving

Tools

AWS Amazon Connect

Job description

A leading pension solutions provider is searching for Customer Service Representatives to join their Sheffield team. You will handle inbound calls regarding pensions and support members with their queries. Ideal candidates will have call centre experience, strong communication skills, and a passion for delivering excellent customer service. The position offers a salary of £24,043.50 per annum, comprehensive training, and benefits including holiday allowance and pension schemes. Join a knowledgeable team in a supportive work environment.