Customer Service Advisor

Halfords Group PLC; Greater Manchester; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading automotive service provider in Greater Manchester is looking for a Customer Service Advisor. The role involves welcoming customers, managing job bookings, and addressing technical questions. This full-time position offers a competitive salary of £27,936.48 to £28,387 per annum plus bonus, alongside numerous benefits such as discounts on products, financial planning support, and a pension scheme. Join a team that prioritizes excellent service in a dynamic and inclusive environment.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on various services

Trade Price Bike option

Wagestream financial support

24/7 GP access

Share save scheme with 20% discount

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and capable of using in-house systems.
• Ability to handle difficult situations in a professional manner.

Responsibilities

• Welcome customers and handle job bookings.
• Discuss any technical concerns customers may have.
• Assist with collection and delivery of vehicles.

Skills

Customer service

IT literacy

Professional handling of difficult situations

Target-driven experience

Experience in Autocentre environment

Full driver's license

Job description

Apply now Job no: 563021
Work type: Full time
Site: Ashton under Lyne
Categories: Autocentre Colleagues
Location: Greater Manchester
Salary: £27,936.48 - £28,387 per annum + bonus
Business Area: Autocentres

• 5 days a week / 44 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.