Customer Service Advisor

Proactive Personnel Ltd; Pentrecelyn; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic recruitment agency is seeking a motivated Customer Service Representative in Wrexham. The role offers a hybrid working model with two days onsite per week, where you'll manage customer interactions and order processing. Candidates should possess excellent communication and organisational skills, with experience in customer service and tools like Microsoft 365 and Sage X3. The position provides a competitive salary and a supportive working environment.

Benefits

Supportive collaborative environment

Flexible hybrid working model

Competitive salary and benefits package

Qualifications

• Strong organisational skills with the ability to prioritise tasks.
• Experience managing customer complaints effectively.
• Proficient in using online platforms for order processing.

Responsibilities

• Manage customer interactions and support throughout the ordering process.
• Process customer quotes and orders via the online platform or email.
• Book transport and liaise with transport partners.

Skills

Excellent communication skills

Strong attention to detail

Organisational skills

Ability to multitask

Experience with Sage X3

Knowledge of international customer interactions

Tools

Microsoft 365

Job description

Proactive Personnel are recruiting on behalf of our client for a Customer Service Representative to join their team, reporting directly to the Customer Service Manager.

Location: Wrexham (Hybrid working - 2 days onsite per week)

Salary: Competitive

Hours: 37.5 hours per week

Monday to Thursday: 9:00am - 5:00pm (30-minute lunch break)

Friday: 8:00am - 4:00pm (30-minute lunch break)

The Role

This is a predominantly admin-based role, ideal for an enthusiastic and detail-oriented individual who is proactive and passionate about supporting customers throughout their ordering process. You will be responsible for managing customer interactions, processing orders, and supporting internal teams to ensure a smooth and efficient service.

The successful candidate will have excellent communication skills, strong attention to detail, and the ability to work both independently and as part of a team. Strong organisational skills and the ability to prioritise and multitask are essential.

Key Responsibilities

• Liaising with UK and EU customers and franchisees
• Customer quote and order processing via the online platform or email
• Handling customer enquiries, including order and stock-related issues
• Booking transport and liaising with nominated transport partners and courier services
• Liaising with internal warehouse teams and external partners
• Managing and resolving customer complaints
• Processing customer orders, invoices, returns, and credit notes
• General administration and internal data maintenance

Desirable Experience and Skills

• Experience using Sage X3
• Experience with Microsoft 365, including Outlook, Excel, and Teams
• Basic customs knowledge (export and import)
• Basic knowledge of international freight and shipping
• Experience working with customers outside of the UK

Why Join Our Client?

• Supportive and collaborative working environment
• Hybrid working model with flexibility
• Competitive salary and benefits package