French Speaking Customer Service Advisor

Search Consultancy LTD; Glasgow; On-site; GBP 27,000; Full time

Job summary

A leading international company in South Lanarkshire is seeking a full-time French Speaking Customer Service Advisor to join their expanding team. The successful candidate will be responsible for managing customer journeys, ensuring exceptional service, and processing inquiries related to orders and delivery. Excellent fluency in both French and English is essential, along with strong communication and teamwork skills. This role offers a competitive salary of £27,000 and the opportunity to provide a 5-star customer experience.

Qualifications

• Fluency in French and English, both written and verbal.
• Strong capability to build rapport with customers.
• Excellent communication skills for teamwork.

Responsibilities

• Manage inbound customer calls ensuring 5-star service.
• Provide supportive replies for emails.
• Communicate order details including delays and returns.
• Process orders and ensure timely responses.
• Resolve product and technical enquiries.

Skills

Fluency in French

Fluency in English

Communication skills

Teamwork skills

Positive attitude

Job description

French Speaking Customer Service Advisor
Full Time and Permanent
South Lanarkshire
£27,000

About the Role: A leading international company, is seeking a full-time French Speaking Customer Service Advisor to support the growing team. This role involves proactively managing customer's journeys, aiming to retain and expand the customer base by delivering exceptional customer service and ensuring a smooth service.

Key Responsibilities

• Taking inbound calls and ensuring each customer receives a 5-star experience.
• Working on a shared email inbox and providing supportive and helpful replies.
• Communicating with customers regarding their orders, including delays, delivery timeframes, returns, and faulty products.
• Process orders and quotes and ensuring same-day responses.
• Resolving product and technical enquiries and make appropriate product recommendations.
• Maintaining accurate and detailed customer account records.

Essential Requirements

• Fluency in French and fluency in English (both written and verbal).
• The ability to build rapport with customer and provide 5* service.
• Excellent communication, and teamwork skills with a positive attitude.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.