Customer Service Advisor – Proactive, Resolution-Driven

DX Network Services; Sparkwell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading independent logistics company in the UK is seeking a Customer Service Advisor to provide exceptional service and support to our customers. The role involves handling queries and ensuring resolutions are met while working closely with our team. You'll be part of an organization that values its people and offers career development opportunities, competitive pay and benefits such as a health cash plan and enhanced maternity/paternity leave. Join us in delivering exactly what our customers need.

Benefits

Company Funded Health Cash Plan

20 days holidays increasing with length of service

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• Ability to manage customer queries through to resolution.
• Strong team player focused on customer service delivery.
• Proactive engagement with service centers to meet customer needs.

Responsibilities

• Action all customer queries in line with service level agreements.
• Engage proactively with service centres to ensure customer requirements are actioned.
• Identify escalation issues and take appropriate action.

Job description

A leading independent logistics company in the UK is seeking a Customer Service Advisor to provide exceptional service and support to our customers. The role involves handling queries and ensuring resolutions are met while working closely with our team. You'll be part of an organization that values its people and offers career development opportunities, competitive pay and benefits such as a health cash plan and enhanced maternity/paternity leave. Join us in delivering exactly what our customers need.