Customer Service Advisor – Proactive, Resolution-Driven

DX Network Services; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading logistics services company in the UK seeks a Customer Service Advisor to ensure outstanding service delivery. Responsibilities include handling inbound queries, collaborating with teams for customer satisfaction, and resolving issues in line with service agreements. The role offers career progression opportunities, competitive rates of pay, and a range of benefits, making it an ideal position for ambitious individuals. Join a dedicated team focused on delivering exceptional customer experiences.

Benefits

Company Funded Health Cash Plan

20 days holiday plus bank holidays

Pension Scheme

Employee Assistance programme

Qualifications

• Experience in providing excellent customer service.
• Ability to work as part of a team.
• Proficient in handling customer queries and issues.

Responsibilities

• Handle all inbound customer queries and manage through to resolution.
• Action customer queries in line with service level agreements.
• Engage with service centres to ensure customer requirements are met.

Skills

Customer service

Problem-solving

Team collaboration

Job description

A leading logistics services company in the UK seeks a Customer Service Advisor to ensure outstanding service delivery. Responsibilities include handling inbound queries, collaborating with teams for customer satisfaction, and resolving issues in line with service agreements. The role offers career progression opportunities, competitive rates of pay, and a range of benefits, making it an ideal position for ambitious individuals. Join a dedicated team focused on delivering exceptional customer experiences.