Service Operations Lead: Scheduling & Delivery Excellence

Spirax-Sarco Engineering; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading industrial engineering group in the United Kingdom is seeking a Service Operations Planner to manage service contracts and coordinate engineers. The successful candidate will have a strong customer focus, excellent communication skills, and the ability to perform under pressure in a fast-paced environment. Benefits include a competitive salary, flexible working, 27 days of holiday, and private healthcare. The role emphasizes collaboration and attention to detail in delivering exceptional service to customers.

Benefits

Competitive salary

Flexible working

27 days holiday allowance

Private healthcare

Enhanced pension plan

Life assurance

Share Ownership Plan

Free onsite parking

Qualifications

• Proven experience in service operations or a related field.
• Ability to manage scheduling workloads and balance demand.
• Familiarity with customer relationship management.

Responsibilities

• Schedule service visits and communicate with Service Engineers.
• Monitor consumable and chemical usage for contract deliveries.
• Co-ordinate reactive customer visits and manage contract functions.

Skills

Excellent commercial awareness & customer focus

Excellent communication skills

Ability to perform under pressure

Ability to work collaboratively

Strong attention to detail

Proven ability to achieve KPIs

Job description

A leading industrial engineering group in the United Kingdom is seeking a Service Operations Planner to manage service contracts and coordinate engineers. The successful candidate will have a strong customer focus, excellent communication skills, and the ability to perform under pressure in a fast-paced environment. Benefits include a competitive salary, flexible working, 27 days of holiday, and private healthcare. The role emphasizes collaboration and attention to detail in delivering exceptional service to customers.