Service Manager - ED & Acute Medicine

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prominent healthcare organization seeks a motivated Service Manager for the Emergency Department and Acute Medicine. This role involves collaborating with clinical teams to ensure high-quality patient care. Responsibilities include maintaining patient safety, leading staff, and achieving operational objectives. Ideal candidates will possess a degree, administrative experience, and strong communication skills. Experience in the NHS or healthcare is desirable. Competitive salary and opportunities for professional development are provided.

Qualifications

• Degree or equivalent level of experience.
• Evidence of continuing personal development.

Responsibilities

• Provide a highly visible and credible presence across the directorate, ensuring high standards of patient care.
• Lead staff in the use of best practice in infection control and prevention.
• Develop services to meet the Trust’s operational objectives.

Skills

Ability to learn and adapt quickly to the requirements of a new role.

Ability to simultaneously manage a range of complex tasks and prioritise workload.

Understanding of the importance of financial stability to an organisation.

Effective written communication skills.

Ability to inspire others to do their best.

Data interpretation skills.

Professional interaction skills.

Education

Degree or equivalent level of experience

Management qualification

Job description

Service Manager – Emergency Department (ED) & Acute Medicine (Band 7)

The Emergency Department (ED) & Acute Medicine Directorate is a cross‑site service operating across Wexham Park Hospital, Slough and Frimley Park Hospital, Surrey. The Service Manager role sits within the operational structure of the directorate, led by the Associate Director, and reports directly to the Operations Manager.

We are seeking a motivated, dynamic, and experienced individual to join the ED & Acute Medicine operational and clinical leadership team. The post holder will work closely with multidisciplinary clinical teams to ensure the delivery of safe, effective, and high‑quality patient care across both hospital sites.

Responsibilities

• Provide a highly visible and credible presence across the directorate, ensuring high standards of patient care and communication to all patients.
• Ensure that all patients are treated with dignity and respect, and that the patient experience is optimised through an efficient and effective service that aligns with national and Trust agendas.
• Lead staff in the use of best practice in infection control and prevention.
• Develop services to meet the Trust’s service and operational objectives and be responsible for delivering directorate inpatient and outpatient waiting list targets.
• Use resources effectively and efficiently, coaching staff to maximise their potential and support their future career options.
• Maintain patient safety to the highest level in conjunction with the Operations Manager and Head of Nursing.
• Deputise for the Operations Manager as required.

Qualifications – Essential

• Degree or equivalent level of experience.
• Evidence of continuing personal development.

Qualifications – Desirable

• Management qualification.

Skills and Knowledge – Essential

• Ability to learn and adapt quickly to the requirements of a new role.
• Ability to simultaneously manage a range of complex tasks and prioritise workload.
• Understanding of the importance of financial stability to an organisation.
• Effective written communication skills.
• Ability to inspire others to do their best.
• Data interpretation skills.
• Professional interaction skills.

Experience – Essential

• Experience of working in a senior administrative role.
• Experience in staff management and leading a team.
• Experience with successful business planning and preparation of business cases.

Experience – Desirable

• Experience of working in an NHS or other healthcare environment.
• Experience in management of financial cost control, including identification of potential savings opportunities.

Apply online now.