Station Services Lead – Customer Experience & Ops

South Western Railway; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading railway service provider in Basingstoke seeks a Customer Service Supervisor to lead and motivate a diverse customer service team. The role involves ensuring smooth station operations, coaching staff, and maintaining high service standards. Candidates should have supervisory experience and a strong passion for customer service. The position offers a competitive salary and extensive benefits, including free travel on services and excellent training opportunities.

Benefits

Free duty and leisure travel

75% discount on other train operators

Excellent pension scheme

Full training and development support

Qualifications

• Supervisory experience in a customer service environment.
• Ability to manage and lead a team effectively.
• Flexibility to respond to changing priorities.

Responsibilities

• Assist in managing train running performance.
• Monitor staffing levels and ensure high customer service.
• Provide coaching and training for customer service employees.
• Ensure safety and maintenance of premises.

Skills

Supervisory experience

Extensive experience in customer service

Strong leadership ability

Ability to deal with changing priorities

Passion for customer service

Job description

A leading railway service provider in Basingstoke seeks a Customer Service Supervisor to lead and motivate a diverse customer service team. The role involves ensuring smooth station operations, coaching staff, and maintaining high service standards. Candidates should have supervisory experience and a strong passion for customer service. The position offers a competitive salary and extensive benefits, including free travel on services and excellent training opportunities.